topic Re: How to call in Mobile Services

How to call

Yosk — Sat, 25 Nov 2023 13:58:54 GMT

Today I started using an e-sim, but I can’t make a phone call even after I scanned QR and did setup.
What should I do?

FYI, I can use SMS and the internet.

Re: How to call

Katie_B — Sun, 26 Nov 2023 07:59:13 GMT

Hello @Yosk.

Welcome to the community.

Can you receive calls?

Are you receiving texts and using data whilst connected to WiFi?

Katie

Re: How to call

Yosk — Sun, 26 Nov 2023 09:20:22 GMT

Hi Katie,

Thank you for your reply.

I can’t receive calls, but I can receive texts and use the internet.
I haven’t tried to connect to any wifi.

Re: How to call

Katie_B — Sun, 26 Nov 2023 10:02:20 GMT

Hi @Yosk.

Thanks for getting back to me.

That's strange, has your physical SIM stopped working?

Katie

Re: How to call

Yosk — Sun, 26 Nov 2023 23:28:55 GMT

Hi Katie,

Yes, it stopped.

It seemed that everything but phone works properly.

Re: How to call

Leanne_T — Mon, 27 Nov 2023 08:31:05 GMT

Hi @Yosk

Can you try restarting your phone, and try making a call, does this work for you?

Leanne 🙂

Re: How to call

Yosk — Mon, 27 Nov 2023 15:27:59 GMT

Hi Leanne

I have already restarted, but it doesn’t work.

Re: How to call

Leanne_T — Mon, 27 Nov 2023 15:34:55 GMT

I see, thanks for coming back to me @Yosk

What happens when you try and make a call?

Leanne.

Re: How to call

Yosk — Tue, 28 Nov 2023 11:35:59 GMT

When I try to make a call, it automatically cut off, it doesn’t ring at
all.

Re: How to call

Leanne_T — Tue, 28 Nov 2023 12:05:14 GMT

Thanks @Yosk

In this case, I would suggest calling us from any other phone and the team will get this looked into.

Please see our Contact EE for details.

Leanne 🙂

Re: How to call

Yosk — Wed, 29 Nov 2023 07:48:59 GMT

Thank you.

Just to make sure, are there any mobile contracts that don’t include phone?

Re: How to call

Leanne_T — Wed, 29 Nov 2023 08:53:29 GMT

Morning @Yosk

We do have data only plans.

What does your plan show as in your EE app?

Leanne 🙂