topic Re: Cant connect to london underground wifi in Mobile Services

Cant connect to london underground wifi

Doctor_T — Tue, 25 Oct 2022 13:33:08 GMT

Please see below attached

Im using a pixel, what settings do i need to select please, many thanks

Re: Cant connect to london underground wifi

Northerner — Tue, 25 Oct 2022 13:36:06 GMT

Hi @Doctor_T

See here:

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london-underground

Thanks

Re: Cant connect to london underground wifi

Doctor_T — Tue, 25 Oct 2022 13:39:23 GMT

I initially did see it, but there is no mention how to fill in the CA certificate.

I would appreciate your advise on that.

many thanks

Re: Cant connect to london underground wifi

James_B — Tue, 25 Oct 2022 14:41:46 GMT

Hi @Doctor_T,

You would normally only need to select the access and EAP methods. Do you see the same list of options at every station you've tried to connect in?

James

Re: Cant connect to london underground wifi

Doctor_T — Tue, 25 Oct 2022 15:24:52 GMT

Thanks all sorted.

Re: Cant connect to london underground wifi

James_B — Tue, 25 Oct 2022 15:27:28 GMT

That's great news @Doctor_T 🙂

James

Re: Cant connect to london underground wifi

poiuytrewq32132 — Wed, 01 Feb 2023 17:15:39 GMT

EE WiFi-Auto Couldn't connect. Same error on several station, Metropolitan Line, Circle Line, Overground, Jubilee line.

EE WiFi-Auto

EAP > SIM > EE > Randomised MAC

Called 150, advise to restart the phone, finally came, no idea is that person has understanding, obviously nothing changed, then received message that EE investigating the complaint ref. ID19786251

Sort this out please.

WiFi needed.

Works on Three and Virgin without issues same devise.

Re: Cant connect to london underground wifi

Katie_B — Tue, 01 Aug 2023 06:19:48 GMT

Hi @poiuytrewq32132.

Welcome to the community.

I am sorry to hear this is happening and the instruction's from customer care have not resolved the issue.

It sounds like this is being looked into for you, please keep us updated here on the community.

Katie

Re: Cant connect to london underground wifi

damianevans — Wed, 22 Nov 2023 08:20:46 GMT

I had this issue, despite having all the settings configured correctly, it still wouldn't connect. My handset is dual SIM, and I fixed it by putting my SIM in the other slot

Re: Cant connect to london underground wifi

Doctor_T — Fri, 24 Nov 2023 22:38:17 GMT

What a legend. Finally a response. Shame I have an e sim.