topic Re: Not receiving txt messages in Mobile Services

Not receiving txt messages

Kerno61 — Tue, 21 Nov 2023 17:22:55 GMT

Hi, my wife and I have both got new EEsim cards..problem were both having is not receiving txt messages from some of our contacts where as before we had no issues.. can anyone help....

Re: Not receiving txt messages

Christopher_G — Wed, 22 Nov 2023 08:13:26 GMT

Hi @Kerno61

Welcome to the community.

Do you know of any patterns to the numbers that you aren't receiving messages from? Is it specific numbers? Are they on the same network?

Could you try restarting the devices this morning and let me know if the issue is still there?

Chris

Re: Not receiving txt messages

bristolian — Wed, 22 Nov 2023 08:21:12 GMT

Can you receive calls from the same numbers?

Re: Not receiving txt messages

Kerno61 — Wed, 22 Nov 2023 08:45:09 GMT

Have restarted both devices, iam only getting txt messages from a few of my co tactics all on different networks.

Re: Not receiving txt messages

Leanne_T — Wed, 22 Nov 2023 10:40:21 GMT

Hi @Kerno61

Which phone are you using?

Can you receive calls from the contacts?

Leanne 🙂

Re: Not receiving txt messages

Kerno61 — Wed, 22 Nov 2023 16:29:15 GMT

Hi Chris

Ended up going back to the shop turns out the sim card given wasn't set up right at the start.....new sim card and all set up correctly and everything is working as it should...

Thanks...

Re: Not receiving txt messages

Leanne_T — Wed, 22 Nov 2023 16:38:38 GMT

Thanks for coming back and letting us know @Kerno61

Glad to hear this is sorted for you.

Leanne 🙂