Cant make call while aborad.

Lee6197 — Wed, 22 Nov 2023 09:57:37 GMT

Currently in the canaries islands (spain) and i am unable to make calls out. I have a add on which lets me use my plan as i would at home. Any help or advice would be really helpfull.

Re: Cant make call while aborad.

bristolian — Wed, 22 Nov 2023 10:44:34 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

topic Re: Cant make call while aborad. in Mobile Services

Cant make call while aborad.

Re: Cant make call while aborad.