topic Re: No signal in Mobile Services

No signal

rkeeble73 — Tue, 21 Nov 2023 15:45:21 GMT

My phone is only working on Wi-Fi ive been abroad and was using a airlo Esim and have now deleted that but now I’ve lost all signal from my phone ?

Re: No signal

bristolian — Tue, 21 Nov 2023 15:58:00 GMT

Does your phone have an active EE SIM in it currently?

Re: No signal

Schockwave — Tue, 21 Nov 2023 15:59:13 GMT

Hello @rkeeble73 ,

Welcome to the community,

Is your EE Sim a physical SIM card? Have you tried rebooting your phone?

Have you had a look in settings, mobile services, network selection to see if EE is showing when clicking on it, and if necessary do a manual search, this is where I would look on the IPhone, also make sure that the icon for mobile connection is on and not airplane mode or the mobile icon is not off, that I find in control drop down on mine, if Android, no idea whether that is different.