topic Re: whatsapp verfication code won't come throuhh in Mobile Services

Re: whatsapp verfication code won't come throuhh

JamesOrmsby01 — Sat, 18 Nov 2023 20:47:48 GMT

I’m a new customer, set up new sim today and calls and sms works but WhatsApp won’t send verification code. It just says try again in 1hr and WhatsApp call to verify won’t work either.

Re: Re: whatsapp verfication code won't come throuhh

Christopher_G — Sun, 19 Nov 2023 09:04:56 GMT

What happens with the WhatsApp 'call me' option, @JamesOrmsby01?

Chris

Re: Re: whatsapp verfication code won't come throuhh

JamesOrmsby01 — Sun, 19 Nov 2023 09:21:34 GMT

It comes up stating “We couldn’t call your number, please try again in 1hr’

When I try again in 1hr, it does the same thing.
My calls and sms work just fine as other apps and people can call and text me.

Re: Re: whatsapp verfication code won't come throuhh

Christopher_G — Sun, 19 Nov 2023 09:23:03 GMT

Could you try restarting your phone please, @JamesOrmsby01?

What kind of phone are you using?
Chris

Re: Re: whatsapp verfication code won't come throuhh

JamesOrmsby01 — Sun, 19 Nov 2023 09:24:52 GMT

iPhone 15 pro

Re: Re: whatsapp verfication code won't come throuhh

Gag24 — Sun, 19 Nov 2023 18:27:24 GMT

I’m also having the same issue

new phone iPhone pro max

new sim with EE

ive been trying since Thursday 16th November and this still isn’t working on my new phone. Raised with EE but they can’t see a problem. did you manage to get it fixed?

Re: Re: whatsapp verfication code won't come throuhh

JamesOrmsby01 — Sun, 19 Nov 2023 18:38:25 GMT

I’ve spoken to EE today and there is nothing wrong with my account. It is not an EE issue. Ive changed my number on all other accounts I have and ones that require verification codes come through straight away, it’s literally just WhatsApp.

I have been researching it and seems lots of people are having this issue in the last few days and WhatsApp seem reluctant to do anything. I have an email exchange with them but I’m certain it’s a bot responding. I’m really annoyed with them.

Re: Re: whatsapp verfication code won't come throuhh

Gag24 — Sun, 19 Nov 2023 19:00:37 GMT

I’m the exact same I couldn’t have said it any better. It’s getting very annoying now and WhatsApp emails back and fourth it’s just going round in circles it’s definitely not a real person I’m speaking to. They’ve stopped emailing me back now.

however

i did test my WhatsApp as me and my husband have both had new sims. I tested my husbands number on my WhatsApp and the verification text went straight to his phone so I think it’s either WhatsApp have my number ‘blocked’ or EE seem to have a block on WhatsApp verification messages through to my phone.
im waiting for a call back tomorrow for a level 2 engineer with EE however I’m not sure they’ll be able to help. Don’t know what else I can do. No point in having the new phone if I can’t use WhatsApp

what's your next step to get it fixed?

Re: Re: whatsapp verfication code won't come throuhh

JamesOrmsby01 — Mon, 20 Nov 2023 18:48:37 GMT

I’ve not tried it yet today but looking on Twitter, it’s getting worse for other people. Did an engineer call you today?

I might try again in a few days.

Re: Re: whatsapp verfication code won't come throuhh

Nanaaaa — Mon, 20 Nov 2023 21:01:11 GMT

I don’t think it’s a WhatsApp problem, tried to send in verification for my 3 sim and it came in right away it’s a EE problem and they keep saying it’s not their problem. I’ve been on phone with them and nothing is sorted out. I’m really annoyed and can’t use WhatsApp for days now.

Re: Re: whatsapp verfication code won't come throuhh

JamesOrmsby01 — Mon, 20 Nov 2023 21:45:26 GMT

It’s bizarre. I left it a full 24hrs between last night and tonight before trying again. 20 mins ago, it asked me to try again in an hour, so I did the troubleshooting again for the 100th time,re installed, tried to set up as a new account and it worked, so I logged back into my old to change it and it worked. I literally did nothing different than I’ve done all weekend so I have no idea why it worked now other than asking EE today to allow marketing texts. I’m glad it now resolved.

Re: Re: whatsapp verfication code won't come throuhh

Nanaaaa — Tue, 21 Nov 2023 20:52:01 GMT

Woohooooo! Thank you! Did exactly same and it has worked for me. Thank you again for the idea.