topic Re: Roaming Abroad in Mobile Services

Roaming Abroad

Beni97 — Fri, 17 Nov 2023 14:48:39 GMT

Hi. I'm curently abroad and I cose roaming abroad that is 25£ a month but it doesnt work . Can someone help me with that ? I restart my phone 3 4 times already and still nothing. My roaming is active also

Re: Roaming Abroad

Leanne_T — Fri, 17 Nov 2023 15:04:31 GMT

Hi @Beni97

Thanks for coming to the community.

Did you text ROAMING to 150 before travelling abroad to make sure the account was set up for roaming to use the Roam Abroad Pass?

Leanne 🙂

Re: Roaming Abroad

bristolian — Fri, 17 Nov 2023 15:11:05 GMT

What is your basis for saying "roaming is active"?

Irrespective of what billing add-on you've chosen, it's the roaming facility which allows your phone to use local networks in foreign countries - and without which, you won't get coverage abroad.

Lack of coverage causes an inability to use network-reliant functions - calls, texts & mobile data.

Re: Roaming Abroad

Beni97 — Fri, 17 Nov 2023 17:08:19 GMT

I solved the issue 😁 thank you . Im curently in spain and I think I have to use that add-on