topic Re: Canada in Mobile Services

Canada

Busterdude — Thu, 16 Nov 2023 13:18:49 GMT

I purchased the roaming abroad pass after checking it covered Canada on the phone with ee. Are you sure it will work I asked. Of course Mr Davey it will work as soon as you land.

Am in Canada now and my phone is not working. Am unable to call or text for help. What do I do. The network providers just don’t recognise the ee sim. All I get is sos at the top right. Tried re booting it, taking sim out nothing. Will have to revert to buy local sim and claiming money back from ee for the roaming pass. Bloody useless crap . Any ideas other than the switch it on and off approach Thnx

Re: Canada

Leanne_T — Thu, 16 Nov 2023 15:44:14 GMT

Hi @Busterdude

Thanks for coming to the community.

I am sorry to hear the phone is not working in Canada.

Have you manually tried searching for a network, do any show available?

Leanne 🙂

Re: Canada

Busterdude — Thu, 16 Nov 2023 16:47:51 GMT

Hi thanks for the reply.

. If I have automatic network selection ticked nothing appears. If it’s switched off I have Telsus, bell freedom and Roger’s wireless appear.

If I connect to Bell it flicks to 5g for about 30 seconds and then to 1 signal bar and then back to sos . The other don’t seem to recognise the sim.

Any ideas ?

Regards

kevan

Re: Canada

bristolian — Thu, 16 Nov 2023 17:05:13 GMT

You've referred to a billing add-on, but did you enable roaming itself? That's what allows your phone to connect to foreign networks, and without enabling it - an inability to obtain any coverage outside the UK is the result.

It is normally enabled by texting ROAMING to 150 before leaving the UK - did you do this?

If you have travelled abroad without enabling roaming, your only recourse is to contact CS from another means to do so. Either +44 7953 966150 from another phone, or use WiFi to call +44 800 0798586 from a web-calling app such as Skype.

Re: Canada

Busterdude — Fri, 17 Nov 2023 12:39:02 GMT

Thanks gave up in end.

I bought a local sim free calls and texts and loads of usage for 30 quid. Won’t be using the going abroad package again from EE.

Waste of money Second time been in Canada and it hasn’t worked .

Re: Canada

Leanne_T — Fri, 17 Nov 2023 13:01:15 GMT

I am sorry to hear this @Busterdude

Please get in touch with our customer care team when you return to get this looked into.

Leanne.

Re: Canada

bristolian — Fri, 17 Nov 2023 13:16:00 GMT

A local SIM can often be a good choice for data especially, but bear in mind calls to & from the UK will be at international rates which is not the case with a roaming bundle.

Pros & cons of both.