topic Re: Calls Barred outgoing to UK in Mobile Services

Calls Barred outgoing to UK

glenda67 — Thu, 16 Nov 2023 09:55:54 GMT

Hi All,

Hopefully someone can help ...I have 30 mins calls add on to Uk , I'm in the Philippines and using both my UK sim and an E-sim now i can't call Uk , text uk so I can't even get help off EE not even the 150 works...so thanks EE for no email facility and no chat facility either it seems . All I get is a voice recording saying that my "calls can't through as my call barring is on " I treble checked settings , tried searching call barring within my Apple iphone 13 pro- max to no avail ...TIA anyone !

Re: Calls Barred outgoing to UK

bristolian — Thu, 16 Nov 2023 10:26:37 GMT

You mention "now I can't call UK" - does this mean you've been able to do so previously, whilst abroad?

Regardless of whatever billing add-on you have, does your phone show a connection to any local networks? Did you receive a welcome text message on arrival?

Re: Calls Barred outgoing to UK

glenda67 — Thu, 16 Nov 2023 10:33:49 GMT

Hi,

I have received a welcome text in various countries and here also .

I used to be able to call uk and text and I purchased the 30 min add on too .However , I can't find the balance to check if I have any credit left though it recurring until I return to UK 18.12.23

The only thing that has 'changed' is i added an e-sim but my uk number is still the primary one and the e-sim is just roaming data .

Re: Calls Barred outgoing to UK

bristolian — Thu, 16 Nov 2023 11:15:07 GMT

The welcome text is good evidence of roaming being active, you would have had a network connection to do so.

Adding an additional SIM to your phone is immaterial if your EE SIM has continued.

Check your spend-cap status, this would cause some of your symptoms - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Re: Calls Barred outgoing to UK

Leanne_T — Thu, 16 Nov 2023 12:34:47 GMT

Hi @glenda67

Is the SIM card pay as you go?

How long ago did you last make a call or send a text?

You can check your balance in your EE app.

Leanne.

Re: Calls Barred outgoing to UK

glenda67 — Thu, 16 Nov 2023 21:37:43 GMT

Hi , I managed to Skype EE tech support and it seems when i added an esim for data abroad it wiped my UK sim so that's it game over until 18.12.23 . Apparantly i should have removed my sim which kind of defeats the object of 2 lines . Thanks everyone for their help !

Re: Calls Barred outgoing to UK

glenda67 — Thu, 16 Nov 2023 21:41:32 GMT

Just added an esim abroad off a large well known supplier and it's WIPED my UK sim so I have now NO way of contacting UK or to me unless i use Skype etc for a month until i return . Apparantly i should have removed my sim , which kind of defeats the object of 2 lines , in my case one for data (esim) and one for UK - great ! Technology at it's best...

Re: Calls Barred outgoing to UK

bristolian — Thu, 16 Nov 2023 22:14:58 GMT

This suggests that your eSIM has replaced your (presumably physical) existing SIM. In which case - yes, you can only have one SIM active on a number at any given time.

If your other (e) SIM was from another operator and your existing (physical) SIM has continued regardless, then they remain totally separate.

Something here isn't adding up.