topic Re: Re: Mobile networks in Spain in Mobile Services

Re: Mobile networks in Spain

Lisa971 — Thu, 16 Nov 2023 10:48:42 GMT

So what is the get out clause there must be a way to activate from abroad surely?
do EE have an email address to contact that would be really helpful?

Re: Re: Mobile networks in Spain

James_B — Thu, 16 Nov 2023 10:58:06 GMT

Hi @Lisa971,

Welcome to the EE Community. 🙂

You can chat with customer care online by selecting the help section in the EE app.

Hope this helps.

James

Re: Re: Mobile networks in Spain

bristolian — Thu, 16 Nov 2023 11:02:07 GMT

If you travel abroad without enabling international roaming, then you do create a catch-22 scenario. EE have no published email contact.

You can contact EE CS from any working phone on +44 7953 966150, or by calling +44 800 0798586 from a web-calling app such as Skype. If you have a WiFi-connection, Skype should be usable.

The easiest method to enable roaming on a pay-monthly SIM is always to text ROAMING to 150 before leaving the UK.