topic Re: Can't make it receive calls in Mobile Services

Can't make it receive calls

Stacyuk — Wed, 15 Nov 2023 16:01:31 GMT

Won't connect with any EE phones when making calls

Re: Can't make it receive calls

bristolian — Wed, 15 Nov 2023 16:21:07 GMT

Can you call landlines or other mobiles?

What happens when you try calling the specific numbers you're having issues with?

Does VoLTE (Android) or 4G-call (Apple) show on-screen when you call?

Re: Can't make it receive calls

Stacyuk — Wed, 15 Nov 2023 16:33:33 GMT

I can call landlines, when I make calls to other mobiles it just doesn't connect then after a couple of minutes it just ends, I've tried both my son's phones and my husband's all on EE all having the same issue

Re: Can't make it receive calls

bristolian — Wed, 15 Nov 2023 17:15:19 GMT

Does VoLTE (Android) or 4G-call (Apple) show on-screen when you call?

Can you try swapping SIMs with your husband's phone - so put your SIM in his phone, and his SIM in your phone. Does the issue follow the SIM or remain with the phone?

Is this a recent problem, when did this start happening?

Re: Can't make it receive calls

Stacyuk — Wed, 15 Nov 2023 17:19:55 GMT

Problem started some time today, my son's phones are doing the same thing so think it's something to do with EE, no VoLTE doesn't show on my phone

Re: Can't make it receive calls

James_B — Thu, 16 Nov 2023 08:10:57 GMT

Are you still seeing the same issue this morning @Stacyuk?

James

Re: Can't make it receive calls

Stacyuk — Thu, 16 Nov 2023 08:13:12 GMT

No I think everything is working now

Re: Can't make it receive calls

James_B — Thu, 16 Nov 2023 08:14:46 GMT

That's great @Stacyuk

Please let us know if it happens again.

James