topic Re: 100 texts to use abroad in Mobile Services

100 texts to use abroad

Booksginbeaches — Mon, 13 Nov 2023 15:34:43 GMT

I was sold 100 texts to use in Thailand by EE but now I'm here I'm unable to connect to a network my sim does not allow it so I'm unable to send or receive texts.

Re: 100 texts to use abroad

Katie_B — Mon, 13 Nov 2023 15:45:13 GMT

Hi @Booksginbeaches.

Are you aware if you activated roaming before leaving the UK?

This could be done by texting ROAMING to 150?

Katie

Re: 100 texts to use abroad

Booksginbeaches — Mon, 13 Nov 2023 16:01:25 GMT

Hi Katie
I was not told that I had to do that when I spoke to the EE chap. If i
activate roaming will I get charged 2.50 per day for it because im here for
3 weeks and it become expensive ? Please let me know. Thank you for
replying to me. I need to keep in touch with my elderly mother that's why
I wanted the texts.

Re: 100 texts to use abroad

Katie_B — Mon, 13 Nov 2023 16:06:05 GMT

Hi @Booksginbeaches.

There is no pass for Thailand so you won't be charged the £2.29 per day.

You will be charged local rates unless you have an add-on to cover texts or calls.

Local rates can be found HERE.

If you have not activated roaming before leaving the UK our customer care team will be able to help activate this for you.

Katie

Re: 100 texts to use abroad

Booksginbeaches — Mon, 13 Nov 2023 16:29:23 GMT

I am unable to get in touch with EE as I can't send a text or call. I need to email them but can't find email address. Thank you for replying. Sounds like the chap did not give me all the info I needed. When I used to get off a plane my phone would connect to a network but not anymore.

Re: 100 texts to use abroad

Katie_B — Mon, 13 Nov 2023 16:31:07 GMT

Hi @Booksginbeaches.

Do you have access to social media? our Facebook, Instagram and Twitter teams have access to activate this for you.

Katie

Re: 100 texts to use abroad

Booksginbeaches — Mon, 13 Nov 2023 16:49:25 GMT

Thank you Katie.

Re: 100 texts to use abroad

bristolian — Mon, 13 Nov 2023 16:52:37 GMT

You have chosen a billing add-on, but still need to enable the roaming facility in order for your phone to connect to foreign networks. Without this, you won't have coverage outside the UK - and thus be unable to do any activity reliant on network service, which prevents calls, texts & use of mobile data.

If you have access to WiFi, you can use a web-calling app such as Skype to contact EE CS and request your roaming facility is enabled.

Re: 100 texts to use abroad

XRaySpeX — Mon, 13 Nov 2023 17:24:54 GMT

EE provide no email contact.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: 100 texts to use abroad

Booksginbeaches — Mon, 13 Nov 2023 17:33:17 GMT

I am trying to contact them via Facebook but I don't know how long it will take its 0029 hrs. I don't know if I will be charged roaming per day if i am they can refund me as i wasn't told that. The chap I spoke to didn't mention doing anything else with my phone. Thanks for your help.

Re: 100 texts to use abroad

XRaySpeX — Mon, 13 Nov 2023 17:39:22 GMT

You can't be charged for roaming as you don't have the permission to roam in the 1st place as you never texted ROAMING to 150 before you left UK.

Re: 100 texts to use abroad

bristolian — Mon, 13 Nov 2023 17:47:22 GMT

A daily charge only applies for "inclusive" roaming which is only applicable within the EU. In any other country, per-use charging only applies when you use your phone on foreign networks.

In either case, without roaming being active your phone cannot connect to foreign networks. Without that connection, you cannot perform any activity which needs mobile network service - that means no calls, texts or mobile data. No usage means no ability to incur charges.

Re: 100 texts to use abroad

Booksginbeaches — Mon, 13 Nov 2023 17:52:25 GMT

Thank you v much for yr help. I have messaged them asking them via
Facebook to activate roaming if I am not going to be charged for it or
refund me if i will be and to let me know. Its 0050 and I need to try and
go to sleep.

Re: 100 texts to use abroad

XRaySpeX — Mon, 13 Nov 2023 17:52:51 GMT

@bristolian : Outside the EU there is also the daily charged Travel Data Pass. The OP could be referring to that.

Re: 100 texts to use abroad

XRaySpeX — Mon, 13 Nov 2023 18:46:20 GMT

Once you get EE to activate roaming for you, you will be charged for roaming. You'll only not be charged while roaming is not activated.

Re: 100 texts to use abroad

Booksginbeaches — Mon, 13 Nov 2023 18:12:25 GMT

Yes that's £25.

Re: 100 texts to use abroad

XRaySpeX — Mon, 13 Nov 2023 18:47:56 GMT

What is £25?

Re: 100 texts to use abroad

Booksginbeaches — Tue, 14 Nov 2023 00:27:22 GMT

It's called a travel pass.

Re: 100 texts to use abroad

XRaySpeX — Tue, 14 Nov 2023 00:32:00 GMT

But not for £25! It's £7.84 per day for 500 MB.