topic Re: My phone has no signal and I have just landed in Spain I have reported this issu in Mobile Services

My phone has no signal and I have just landed in Spain I have reported this issu

Emmawelborn — Fri, 10 Nov 2023 10:24:21 GMT

I have reported this problem lots of times and I was told it was sorted , I have roaming set on my account and I have turned roaming on my phone and still have no signal I need this problem sorting

Re: My phone has no signal and I have just landed in Spain I have reported this issu

Christopher_G — Fri, 10 Nov 2023 11:00:00 GMT

Hi @Emmawelborn

Welcome to the community.

Could you make sure your phone is set to 'automatic' network selection please? It's usually in the mobile network settings of your phone.

If it still isn't working, please try turning 'automatic' off and manually selecting some Spanish networks.

Chris

Re: My phone has no signal and I have just landed in Spain I have reported this issu

XRaySpeX — Fri, 10 Nov 2023 14:21:09 GMT

@Emmawelborn : What do you mean by you have roaming set on your account? If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.