topic Re: Not receiving verification codes in Mobile Services

Not receiving verification codes

MrJayface — Wed, 08 Nov 2023 19:52:54 GMT

Hello.

new customer. Recently transferred from three to ee.

can text and call. Just not receiving auto verification texts. Any advice? Thank you

Re: Not receiving verification codes

Leanne_T — Thu, 09 Nov 2023 08:21:30 GMT

Hi @MrJayface

Thanks for coming to the community,

Which device are you using?

When did your number transfer to EE?

Leanne 🙂

Re: Not receiving verification codes

MrJayface — Thu, 09 Nov 2023 08:31:43 GMT

Hi Leanne,

using the iPhone 15 pro max.

The transfer to my new number was done on Monday.

spoke on 150 yesterday and talked me through a full reset of my phone and Apple Watch which hasn’t solved the issue

Re: Not receiving verification codes

Leanne_T — Thu, 09 Nov 2023 08:33:39 GMT

Thanks for coming back to me @MrJayface

If you go into Settings then Messages, does the correct number show for send and receive?

Leanne.

Re: Not receiving verification codes

MrJayface — Thu, 09 Nov 2023 08:41:06 GMT

HI Leanne,

Yes it does show the correct number.
recieved texts and calls. Just not the automatic generated ones.

Re: Not receiving verification codes

Leanne_T — Thu, 09 Nov 2023 08:43:03 GMT

Thanks @MrJayface

Did you try resetting the network settings in your iPhone settings or a full reset?

Leanne.

Re: Not receiving verification codes

MrJayface — Thu, 09 Nov 2023 08:44:25 GMT

When speaking to one of your colleagues on the phone yesterday we did a full reset

Re: Not receiving verification codes

Leanne_T — Thu, 09 Nov 2023 08:46:08 GMT

Thanks @MrJayface

If this has not resolved the issue, please get back in touch with our technical support team to try some further troubleshooting 🙂

Let me know how you get on.

Leanne.

Re: Not receiving verification codes

Tooshy — Thu, 07 Dec 2023 10:36:50 GMT

Hi, I am having the same problem but with a Samsung. Been on to customer support they don't know why. They are checking with 3 to see if they have sent the correct details over, said it can take about 3 days

Re: Not receiving verification codes

Leanne_T — Thu, 07 Dec 2023 10:43:11 GMT

Hi @Tooshy

Let us know how you get on after the investigation has been completed with the other network 🙂

Leanne.