topic Re: Roaming in Mobile Services

Roaming

Toyee — Wed, 08 Nov 2023 21:00:57 GMT

I have roaming as an inclusive extra on my all rounder plan. Do I have to text 150 roam to activate the extra before I leave the UK or does it update automatically when I first use it abroad.

Re: Roaming

XRaySpeX — Wed, 08 Nov 2023 21:12:31 GMT

@Toyee : You do not need to do anything to get your Roam Abroad Pass inclusive extra but you need to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.

Re: Roaming

Toyee — Wed, 08 Nov 2023 21:35:24 GMT

Thanks for the prompt reply. Much appreciated.

Cheers

Re: Roaming

XRaySpeX — Wed, 08 Nov 2023 21:36:11 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Roaming

bristolian — Wed, 08 Nov 2023 22:07:01 GMT

To add - it's not the billing add-on that you need to activate, this is added when you request it.

What you need to enable, is the roaming facility - it is this which enables access to foreign networks and without which, you won't get coverage abroad.

Having no coverage will cause an inability to use your phone for any network-reliant functions - calls, texts & mobile data.

Re: Roaming

Toyee — Thu, 09 Nov 2023 08:39:40 GMT

Thanks Bristolian for the response. That’s really good advice.

Cheers