topic Re: "!Couldnt send text message!" to 5 digit sms number in Mobile Services

"!Couldnt send text message!" to 5 digit sms number

Sumomassive — Mon, 22 Aug 2022 08:23:46 GMT

Some texts do not send to the short sms numbers. For example, Trying to opt out of promotions sending STOP to a short number usually 5 digits. I get an exclamation mark with 'Couldn't send massage'. Message centre number in settings is +447958879879. I'm PAYG Galaxy user.

Thanks in advance.

Re: "!Couldnt send text message!" to 5 digit sms number

bristolian — Mon, 22 Aug 2022 08:25:46 GMT

Text shortcodes are rarely not 5 digits, what is the code you're having problems with?

Do you have available credit for the message? These will always be chargeable.

Re: "!Couldnt send text message!" to 5 digit sms number

Sumomassive — Mon, 22 Aug 2022 08:31:22 GMT

88882 La Redoute shopping promotions, 57887 balance enquiry for gift card, 88291 radio show etc. I've got unlimited texts, are these not included then maybe. My balance is 8pence credit so maybe need credit as well as unlimited texts?

Re: "!Couldnt send text message!" to 5 digit sms number

bristolian — Mon, 22 Aug 2022 08:36:39 GMT

Your text allowance only covers "person to person" texts to other mobile numbers beginning 07.

Texts to shortcode will be chargeable at your standard rate, which I believe is around 15p on PAYG these days - unless specified otherwise.

Re: "!Couldnt send text message!" to 5 digit sms number

JonR11 — Wed, 08 Nov 2023 16:19:59 GMT

Even when I remove the spending CAP still can't call 5 digit numbers ---- which are BT technical support numbers anyway!

Re: "!Couldnt send text message!" to 5 digit sms number

Christopher_G — Wed, 08 Nov 2023 18:28:27 GMT

Hi @JonR11

Welcome to the community.

I'm sorry that you're having problems with that. I suggest speaking to our Mobile Care team so they can check everything from our side.

Chris