topic Re: SMS not being delivered to US number in Mobile Services

SMS not being delivered to US number

addiefreyja — Thu, 19 May 2022 07:28:59 GMT

Hi all, I have a PAYG plan and am trying to text someone in the US but it immediately fails and says it’s “not delivered.”

I have an iPhone 12 and have no trouble sending messages to other iPhones (iMessages) in the US, but this is the one Android phone I need to be able to text. I do have credit for texting abroad, so no issues there. I also have no trouble calling the number; only texting is a problem. This person doesn’t have any sort of block on international texting, so no trouble there, either.

I’ve been researching the problem, but I’m more or less out of ideas. Of course, there are other ways we can get in touch with one another, but I would really like to be able to text this person, and it’s upsetting to pay for something that isn’t working correctly.

Thanks for any ideas!

Re: SMS not being delivered to US number

Northerner — Thu, 19 May 2022 08:59:36 GMT

Hi @addiefreyja

Is there number correct in your contacts? (Are you using the correct country code)

Thanks

Re: SMS not being delivered to US number

Leanne_T — Thu, 19 May 2022 09:22:53 GMT

Hi @addiefreyja

Thanks for coming to the community.

If you go into Settings > Messages > Send as SMS > is this turned on?

Speak soon 🙂

Leanne.

Re: SMS not being delivered to US number

addiefreyja — Thu, 19 May 2022 10:44:48 GMT

Thank you for your messages. The “send as SMS” setting is on, and I am using the correct format for the US/Canada of +1 xxx xxx xxxx. However, I’ve noticed that if I try to text this particular number, my phone wants to make the number +44 xxxx xxxxxx. But I am including the +1 so I’m not sure why it’s trying to do this.

Re: SMS not being delivered to US number

Leanne_T — Thu, 19 May 2022 12:04:16 GMT

Hi @addiefreyja

Thanks for coming back to us.

Can you try deleting the contact and send a new text without the number saved, does the text send?

Thanks 🙂

Leanne.

Re: SMS not being delivered to US number

addiefreyja — Thu, 19 May 2022 13:46:19 GMT

Hi @Leanne_T —

I did try that as well, and unfortunately no luck. When I typed in the number directly after deleting the contact, that’s when I noticed that my phone changed the format of the number from a +1 to a +44 number. It’s so strange!

Thanks for your suggestions!

Re: SMS not being delivered to US number

Leanne_T — Tue, 24 May 2022 08:39:02 GMT

Thanks @addiefreyja

Is the software up to date on your iPhone?

Are you able to try the SIM card in another phone, to see if you can send the text message?

Thanks.

Leanne.