topic Roaming not working in Mobile Services

Roaming not working

Chih — Tue, 07 Nov 2023 22:53:37 GMT

Roaming not working, have tried everything.

It shows the network name and signal bar but no 4G/5G

Re: Roaming not working

XRaySpeX — Wed, 08 Nov 2023 03:26:00 GMT

@Chih : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming not working

Chih — Thu, 09 Nov 2023 16:33:14 GMT

I'm a monthly pay 33 pounds with no contract.

Re: Roaming not working

Leanne_T — Thu, 09 Nov 2023 15:13:02 GMT

Hi @Chih

Have you manually tried searching for a network in your phone settings?

Have you restarted your phone?

Leanne 🙂

Re: Roaming not working

bristolian — Thu, 09 Nov 2023 16:28:11 GMT

There's plenty of confusion in those screenshots.

Numerous mention is made of "paying" and "charging for", which therefore refers to a billing add-on. These reduce the cost of roaming, but are immaterial for enabling roaming itself - which allows access to foreign networks, and without which you won't get coverage abroad.

Reference to "roaming in your phone settings" is presumably to data-roaming, which just tells the phone it's allowed to use mobile data whilst roaming - again, only of use if roaming is enabled on the account.

I can see one message that confirms EU roaming is active, if you are within the EU - then manually selecting an available network and subsequently re-enabling auto selection, should suffice.

Re: Roaming not working

Chih — Thu, 09 Nov 2023 17:18:38 GMT

I've tried manually and everything still not working.
And now my instagram and email have been hacked because of abroad roaming not working and used outside free wifi

Re: Roaming not working

Chih — Thu, 09 Nov 2023 17:19:21 GMT

Yes

Re: Roaming not working

Christopher_G — Thu, 09 Nov 2023 17:55:12 GMT

What kind of phone are you using, @Chih? Have you tried changing the network mode between 4G and 5G to see if a manual network connection is any better?

Please also try restarting your phone.

Chris

Re: Roaming not working

Chih — Thu, 09 Nov 2023 18:05:18 GMT

Iphone 13pro

i went through all the website

and also restart it plenty of time

Re: Roaming not working

Chih — Thu, 09 Nov 2023 18:05:50 GMT

* EE website solution

Re: Roaming not working

Christopher_G — Thu, 09 Nov 2023 18:18:24 GMT

OK, thank you, @Chih

I can only suggest speaking to our Mobile Care team again. Hopefully they can help you get connected.

Chris