topic Re: I did not text roam150 when I left the Uk. Is there anything that I can do ? in Mobile Services

I did not text roam150 when I left the Uk. Is there anything that I can do ?

B-bth — Mon, 06 Nov 2023 15:39:37 GMT

Re: I did not text roam150 when I left the Uk. Is there anything that I can do ?

bristolian — Mon, 06 Nov 2023 15:56:25 GMT

You can request roaming is enabled by contacting CS from another means. That could be another working phone, or by using a web-calling app such as Skye - over a WiFi connection.

Re: I did not text roam150 when I left the Uk. Is there anything that I can do ?

B-bth — Mon, 06 Nov 2023 19:09:52 GMT

Thanks for that. Unfortunately I don’t have another phone and the reception where I’m staying doesn’t allow UK calls. I have wifi so will try your second suggestion but I’ve never used skye ?

Re: I did not text roam150 when I left the Uk. Is there anything that I can do ?

Katie_B — Tue, 07 Nov 2023 08:00:43 GMT

Hi @B-bth.

Welcome to the community.

Have you been able to follow the advice provided and use Skype to contact our customer care team?

Katie

Re: I did not text roam150 when I left the Uk. Is there anything that I can do ?

B-bth — Tue, 07 Nov 2023 15:12:22 GMT

Hi Katie

I installed Skype on my phone but how do I contact EE help ?

Bob

Re: I did not text roam150 when I left the Uk. Is there anything that I can do ?

Katie_B — Tue, 07 Nov 2023 15:16:24 GMT

Hi @B-bth.

Please try calling +44 800 079 8586.

Katie

Re: I did not text roam150 when I left the Uk. Is there anything that I can do ?

B-bth — Wed, 08 Nov 2023 10:00:53 GMT

I got Skype working and was able to contact EE. They fiddled with the roaming settings (twice) and now I’m set

thankyou

Bob

Re: I did not text roam150 when I left the Uk. Is there anything that I can do ?

Katie_B — Wed, 08 Nov 2023 10:13:40 GMT

Thanks for coming back and letting us know @B-bth.

Katie 🙂