topic Re: Re: Unable to get a network signal in Canada in Mobile Services

Re: Unable to get a network signal in Canada

CarrieCoombs — Mon, 06 Nov 2023 14:18:29 GMT

Inan having same issue in PARIS

Re: Re: Unable to get a network signal in Canada

CarrieCoombs — Mon, 06 Nov 2023 14:17:16 GMT

I am having trouble picking up EE or another network in Paris. I have an eSim on Apple 13

Re: Re: Unable to get a network signal in Canada

CarrieCoombs — Mon, 06 Nov 2023 14:19:28 GMT

I cannot call from Paris because I have no network access!!!

Re: Re: Unable to get a network signal in Canada

CarrieCoombs — Mon, 06 Nov 2023 14:21:02 GMT

I have roaming. I gave a £ 20 cap. Just kerps coming up 'No ee service' but not any other service either??

Re: Re: Unable to get a network signal in Canada

Schockwave — Mon, 06 Nov 2023 15:25:28 GMT

Hello @CarrieCoombs ,

Welcome to the community,

Are you on pay as you go or contract?

If on contract, did you enable roaming on your account?

Have you tried rebooting your phone?

Re: Re: Unable to get a network signal in Canada

bristolian — Mon, 06 Nov 2023 15:34:31 GMT

You only need create one, new, post for your issue - rather than post across multiple threads as you seem to have done so.

Your symptoms are a classic example of a phone not having roaming enabled, which is what allows it to connect to foreign networks. When you say "I have roaming" - on what do you base this assumption?

My suspicion is that you don't have roaming enabled.

Re: Re: Unable to get a network signal in Canada

Christopher_G — Mon, 06 Nov 2023 16:24:51 GMT

Hi @CarrieCoombs

Welcome to the community.

EE is a UK network, so it won't show on the list of available networks in France. Could you try manually connecting to a French network please?

Chris