topic Re: No internet when on a call in Mobile Services

No internet when on a call

James07729 — Fri, 03 Nov 2023 21:52:28 GMT

Anyone have any ideas as to why I can’t use the internet when on a call

Re: No internet when on a call

Leanne_T — Sat, 04 Nov 2023 08:37:19 GMT

Hi @James07729

Welcome to the community.

Which device are you using?

Do you have more than one SIM card installed?

Leanne 🙂

Re: No internet when on a call

bristolian — Sat, 04 Nov 2023 10:06:07 GMT

Does your phone show VoLTE (Android) or 4G-calling (iOS) when on a call? Your issue is symptomatic of not being on 4G-voice.

Can you use mobile data otherwise?

Re: No internet when on a call

James07729 — Sat, 04 Nov 2023 10:10:21 GMT

Only one sim and should have said iPhone 14 Pro Max

Re: No internet when on a call

Leanne_T — Sat, 04 Nov 2023 10:19:27 GMT

Hi @James07729

Has this worked previously for you?

Does the iPhone show 4G Calling as @bristolian asked above?

Leanne.

Re: No internet when on a call

James07729 — Sun, 05 Nov 2023 09:21:41 GMT

Hi there yes it did used to work , and when you say 4g calling where would I see that ?

Re: No internet when on a call

Leanne_T — Sun, 05 Nov 2023 09:25:44 GMT

Hi @James07729

If you go into Settings then Mobile Data, Mobile Data Options then Voice & Data do you have 4G and VoLTE showing as on?

Does this happen in all areas?

Leanne.

Re: No internet when on a call

James07729 — Sun, 05 Nov 2023 09:44:07 GMT

All I have is this no volte showing any where , some times it does work but most of the time not

Re: No internet when on a call

Leanne_T — Sun, 05 Nov 2023 12:38:47 GMT

Thanks @James07729

I would suggest giving us a call and the team will get this looked into for you.

Leanne 🙂

Re: No internet when on a call

bristolian — Sun, 05 Nov 2023 12:45:53 GMT

VoLTE is the technology behind 4G-calling, which allows voice calls to be carried over 4G rather than using 2G/3G fallback. Consequently, data can be used simultaneously.

Apple phones display this as "4G-call" next to the signal indicators, Android displays "VoLTE". I have personally experienced 4G being connected without VoLTE, but this should be reported via the usual means. Online status checker in the first instance, followed by CS.

The latter may require both patience & persistence.