topic Re: Roaming v spend cap in Mobile Services

Roaming v spend cap

EAB25 — Sat, 04 Nov 2023 16:59:57 GMT

Hi all

I'm not paying extra for roaming, because that's basic theft.

I have my spend cap set at zero, so can I safely leave my phone connected while abroad to receive any texts? What will happen to people who call me?

Previously I've been charged for things even though my spend cap is set to zero, which is utter bs.

Re: Roaming v spend cap

bristolian — Sat, 04 Nov 2023 20:10:44 GMT

The spend cap will not prevent all charges being incurred, but chargeable calls & texts are covered. If you are roaming, the only activity that is free is receipt of text messages.

Any other activity is chargeable and thus if you have a zero spend cap, incoming & outgoing calls will not be possible abroad. I would expect incoming calls to fail to voicemail.

Re: Roaming v spend cap

Chris_B — Sat, 04 Nov 2023 21:50:46 GMT

@EAB25 You don’t say where you are but if you’re within the EU any data usage even receiving an email will result in the daily charge.

How can paying for a service that your contract doesn’t cover equate to theft ?

Re: Roaming v spend cap

EAB25 — Sat, 04 Nov 2023 21:52:12 GMT

Maybe I should have been clearer.

Charging £25 a month, FIVE TIMES my monthly bill, to use my phone abroad, is theft.

Re: Roaming v spend cap

Leanne_T — Sun, 05 Nov 2023 09:11:01 GMT

Hi @EAB25

Thanks for coming to the community.

If you would like to look into switching to a plan that includes the Roam Abroad Pass as an Inclusive Extra, please get in touch with our mobile care team.

Our Roaming Costs | Help | EE shows details for the roaming add-ons available for the country you will be travelling to.

For details on your spend cap, please see our How Do I Set Up and Manage Spend Cap? | Mobile Help | EE page.

Leanne.

Re: Roaming v spend cap

Chris_B — Sun, 05 Nov 2023 09:42:44 GMT

@EAB25 No it isn’t you don’t have to purchase any add ons. The amount your contract agreement is per month has nothing to do with the same charge that all customers pay if they want to purchase any add ons, we pay the same for these regardless of our monthly bill amount.

Re: Roaming v spend cap

EAB25 — Sun, 05 Nov 2023 09:50:50 GMT

Your defence of EE here is bizarre.

If I want to go abroad I need to purchase a roaming pass.

When I took out my contract that was £10 a month. I was happy with that arrangement.

Increasing it by 150% is theft.

I hope EE lose millions of customers because of it.

Re: Roaming v spend cap

EAB25 — Sun, 05 Nov 2023 09:51:37 GMT

Not for £25 a month!

I'll buy an e-sim for a fiver or less.

Re: Roaming v spend cap

appleby2 — Sat, 11 Nov 2023 09:51:25 GMT

Yes, it appears EE are the worst for going abroad. When contract is up, definitely changing providers because of this issue alone. Partner has a very basic £6 a month with Tesco and even they get roaming in EU free!! EE is a total rip off.

Re: Roaming v spend cap

bristolian — Sat, 11 Nov 2023 10:07:43 GMT

No doubt the latest price increase on the Roam Abroad pass is steep - but there's far more to a mobile package than roaming costs, and while O2/Tesco are understandably making marketing miles out of this, there's plenty that they're behind the rest of the industry on.

Re: Roaming v spend cap

appleby2 — Sat, 11 Nov 2023 10:29:43 GMT

Of course, as with everything you have to way off what is best for your personal needs. Some people never go abroad and won't have this issue, but for people who do go regularly this is definitely a big downside if on EE and I know for a fact that in our situation we were better off leaving the EE phone at home and just using the cheapy Tesco one abroad.