topic Re: Picture message costs Uk in Mobile Services

Picture message costs Uk

Lildiz — Thu, 12 May 2022 07:52:54 GMT

Can anyone advise on the current cost for sending picture messages in the UK?

The EE website is absolutely awful and I’ve gone round In circles trying to find more info. All the links that direct you to check plans and terms don’t mention the price.

I found an article in their FAQ that’s states 55p per picture message but last month I was charged 73p per picture (or what they say was a picture) to a phone and user in the same county/ the UK which is Astronomical.

Re: Picture message costs Uk

Leanne_T — Thu, 12 May 2022 09:03:21 GMT

Morning @Lildiz

Thanks for coming to the community.

Do you have a pay as you go or pay monthly account?

Thanks 🙂

Leanne.

Re: Picture message costs Uk

XRaySpeX — Thu, 12 May 2022 09:48:37 GMT

It's 73p each on contract or 40p on PAYG.

Re: Picture message costs Uk

Lildiz — Thu, 12 May 2022 09:47:16 GMT

Thank you.

After checking today, after saying it would go down, my contract which ended a year and half ago with the phone paid off fully at the same time is now costing more today without a phone that It did when I signed up 3 years ago.

With silly charges like this on top, think it may be time for me to move away.

Thanks for your help 🙂

Re: Picture message costs Uk

XRaySpeX — Thu, 12 May 2022 09:50:21 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade. There will however be a 10% discount after 3 months.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Picture message costs Uk

Northerner — Thu, 12 May 2022 10:31:03 GMT

Hi @Lildiz

I wasn't aware people still used EE to send MMS messages. Most people use WhatsApp, Facebook messenger etc which is over data. I do agree those charges are unjustified in 2022.

Thanks

Re: Picture message costs Uk

Schockwave — Thu, 12 May 2022 11:57:05 GMT

@Northerner , I agree with you there, but there are still some people, who do not have smart phones, surprisingly, and do not want apps such as the ones you mentioned, although another way is to email a picture message.

Fortunately with Apple, we can send to people, who have Apple via IMessage, pity it is only on Apple products and not Android etc.

Re: Picture message costs Uk

bristolian — Thu, 12 May 2022 17:05:37 GMT

@Lildiz wrote:

my contract which ended a year and half ago with the phone paid off fully at the same time is now costing more today without a phone that It did when I signed up 3 years ago. 🙂

Many people convert their pay-monthly plans into SIM-only ones once the minimum-term has expired.

Re: Picture message costs Uk

Dell37 — Thu, 23 Jun 2022 13:24:35 GMT

Simple way round that is buy a payg ee sim apply the £10 pack and every 2/3 top ups you get a boost of 50 mins or 500mb i have been doing this for 2 years now. And get 20odd gb data unlim text and 1000mins call time for £10 a month pretty good.i just buy a second hand phone on ebay as dont realy care about having hundres of pounds worth of tech on me 24/7 🙂

Re: Picture message costs Uk

Bobbyc1958 — Fri, 07 Oct 2022 11:26:04 GMT

Hi,

i fully agree, naively i sent some pictures of cars to a friend thinking they were included in my contract/tarriff they obviously were not and ended up with an extra £15 charges this month. I too think that in this day and age of huge bandwidth and 5G availability that .73 p per picture is daylight robbery.

EE are and always have been quite expensive, the trade off is that customer service is supposed to be good and coverage is better than most.

This is still a disingenuous way of fleecing loyal customers.

Re: Picture message costs Uk

Leanne_T — Fri, 07 Oct 2022 13:22:50 GMT

Hi @Bobbyc1958

You can find full details and ways to stop this, in our Text messages converted to photo messages? Help page.

Leanne.

Re: Picture message costs Uk

Mustafa365 — Sat, 29 Oct 2022 14:49:25 GMT

I've got an EE PAYG package, and I get charged 40p to send a photo in a message.

Re: Picture message costs Uk

Mustafa365 — Sat, 29 Oct 2022 14:58:15 GMT

Wow, that's a lot! I only pay 40p per picture! Do you pay more because you have a contract? I would have thought that with a contract account you should pay less!

Re: Picture message costs Uk

Mustafa365 — Sat, 29 Oct 2022 14:59:42 GMT

I'm paying 40p per picture message with my PAYG package.