topic Re: Seeking assistance in Mobile Services

Re: Seeking assistance

Gitana1 — Sat, 04 Nov 2023 14:00:33 GMT

Hi there,

Currently I'm abroad and I cannot contact customer services as the calls are barred, please help.

Re: Re: Seeking assistance

Leanne_T — Sat, 04 Nov 2023 15:32:05 GMT

Hi @Gitana1

Thanks for coming here 🙂

Do you have a pay as you go or pay monthly account?

Have the calls been barred since you have been abroad or has this been working for you?

Leanne 🙂

Re: Re: Seeking assistance

Gitana1 — Sat, 04 Nov 2023 15:37:55 GMT

I am abroad, I've changed my number to pay as you go and since then I am
unable to make or receive calls.

Kind regards
Gitana

Re: Re: Seeking assistance

Leanne_T — Sat, 04 Nov 2023 15:56:08 GMT

Hi @Gitana1

Thanks for the quick reply.

If the transfer completed when you were abroad we are unable to guarantee this will work. The SIM card would need to be used on the EE network to fully activate on pay as you go before using this abroad.

Leanne.

Re: Re: Seeking assistance

Gitana1 — Sat, 04 Nov 2023 16:03:53 GMT

Can I go back on the full account using the same sim as I am not sure how long I'll be here and I need my phone.

Re: Re: Seeking assistance

Gitana1 — Sat, 04 Nov 2023 16:06:47 GMT

Please help:))

Re: Re: Seeking assistance

Leanne_T — Sat, 04 Nov 2023 16:13:07 GMT

Hi @Gitana1

This may still have the same problem as the SIM would need used on the EE network. If you get in touch with our mobile care team from any other phone they will see what they can do to help.

Leanne.

Re: Re: Seeking assistance

Gitana1 — Sat, 04 Nov 2023 16:49:55 GMT

Hi Leanne,

How do I contact them, it's a long queue and no joy in getting through.

Please help.

Gitana

Re: Re: Seeking assistance

Leanne_T — Sat, 04 Nov 2023 16:52:32 GMT

Hi @Gitana1

Please call us on +44 (0)7953 966 150 from any other phone and the team will get this looked into for you.

Leanne.

Re: Re: Seeking assistance

XRaySpeX — Sat, 04 Nov 2023 18:35:08 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: Seeking assistance

bristolian — Sat, 04 Nov 2023 20:08:50 GMT

I strongly suspect here that once a pay-monthly SIM has ceased to be, whilst abroad, then any change to that SIM will require the user to activate on EE's UK network. Whether that change is to PAYG or reverting to pay-monthly, may well be immaterial.

I would welcome being proven wrong!