topic Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do in Mobile Services

in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

aym1 — Sat, 04 Nov 2023 03:42:32 GMT

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

XRaySpeX — Sat, 04 Nov 2023 04:14:45 GMT

@aym1 : Can't really understand your Q as you've tried to fit it into a limited Subject rather using the text box. So here goes blindly:

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

aym1 — Sat, 04 Nov 2023 04:25:55 GMT

yes done all those
Cs I assume iscall Centre
why waste more money
as well as the roaming pass I have a contract from 2015 which should give
me free roaming in nz
funny none of it works
I have bought anesim with mobile hot spot foralot less than £25
rip off ee

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

XRaySpeX — Sat, 04 Nov 2023 04:35:17 GMT

@aym1 : Have you? Your symptoms are consistent with not having texted ROAMING to 150 before leaving UK.

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

aym1 — Sat, 04 Nov 2023 06:05:25 GMT

Well it says its applied until end of November
rip off
I will be pursuing ee vigorously for failing to provide service or update
esims are the way forward
anyone else reading this check out maya.net esims

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

Leanne_T — Sat, 04 Nov 2023 08:25:54 GMT

Hi @aym1

You would need to have text ROAMING to 150 to check the account was activated for roaming as well as having the add-on to use your allowance.

Please get in touch with our mobile care team to get the account looked into.

Leanne.

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

XRaySpeX — Sat, 04 Nov 2023 14:06:14 GMT

@aym1 wrote:
Well it says its applied until end of November

That's not ROAMING, which has no expiry, but ROAMING PASS. You are confusing the 2.

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

bristolian — Sat, 04 Nov 2023 20:17:04 GMT

It's unclear to me from the attempted description of the problem here, what the actual issue is - all I've gleaned is "none of it works".

I take this to mean that the user does not have coverage of a NZ mobile network and is thus unable to use anything that relies on coverage - calls, texts or mobile data.

As mentioned above already, this is consistent with roaming not being enabled which prevents a phone connecting to foreign networks - all I can see mentioned otherwise are billing add-ons.

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

Chris_B — Sat, 04 Nov 2023 21:32:51 GMT

@aym1 Are you stating you’ve never upgraded since 2015 ?

Re: in nz with £25 roaming no sign of addon bei g a le to work typical ee so how do

XRaySpeX — Sat, 04 Nov 2023 22:54:51 GMT

If your current contract dated from 2015 there would be no need to buy the Roam Abroad Pass.