topic Re: Wi-fi calling in Mobile Services

Wi-fi calling

SunnyShe743 — Fri, 03 Nov 2023 09:37:18 GMT

My wi-fi calling has stopped working. I've turned the phone on and off and also disabled and re-enabled wif-fi calling on my phone but no luck. It's been like this for 4 days now.

Where I live I don't have a mobile phone signal, so I can't contact EE for help. (I've got an iPhone 😎

Re: Wi-fi calling

bristolian — Fri, 03 Nov 2023 09:43:22 GMT

Can you use WiFi for other functions?

Does WiFi-calling work on other broadband routers, or is it only one specific one affected?

Re: Wi-fi calling

SunnyShe743 — Fri, 03 Nov 2023 10:34:14 GMT

Hi, thanks for replying. Yes, my phone works on wifi for everything else.

I think it's just this specific router, but as far as far as I'm aware nothing has changed (I've not done anything) and it's just stopped working.

Re: Wi-fi calling

James_B — Fri, 03 Nov 2023 10:42:59 GMT

Hi @SunnyShe743,

Does it connect to WiFi Calling if you enable airplane mode then reactivate WiFi? (Keep the phone in airplane mode when you turn WiFi back on)

James

Re: Wi-fi calling

SunnyShe743 — Fri, 03 Nov 2023 11:04:59 GMT

No it doesn't connect to wifi calling

Re: Wi-fi calling

James_B — Fri, 03 Nov 2023 11:11:22 GMT

Are you using a pay as you go or pay monthly plan @SunnyShe743?

Are you able to use your phone in areas where you have a mobile signal?

James

Re: Wi-fi calling

SunnyShe743 — Fri, 03 Nov 2023 11:38:17 GMT

It's pay monthly and yes, when I do have signal I can make calls

Re: Wi-fi calling

James_B — Fri, 03 Nov 2023 11:43:57 GMT

Thanks @SunnyShe743

Please get in touch with Technical Support so a member of the team can run through some diagnostics with you.

They'll be happy to help. 🙂

James

Re: Wi-fi calling

SunnyShe743 — Fri, 03 Nov 2023 11:47:43 GMT

Thanks, I would if I had signal to call them 🤣

Re: Wi-fi calling

James_B — Fri, 03 Nov 2023 11:58:13 GMT

I understand it's not ideal, but hopefully you'll be able to give them a call next time you're in an area with signal @SunnyShe743?

James