topic Re: Mobile phone appears constantly engaged, but it's not in use. in Mobile Services

Mobile phone appears constantly engaged, but it's not in use.

KelliwikFarley — Thu, 02 Nov 2023 21:39:32 GMT

Re: Mobile phone appears constantly engaged, but it's not in use.

KelliwikFarley — Thu, 02 Nov 2023 21:42:38 GMT

My mobile appears to be constantly engaged, but it's not in use. I can ring out, text and use the Internet, but people can't contact me. Any suggestions? Thanks.

Re: Mobile phone appears constantly engaged, but it's not in use.

Katie_B — Fri, 03 Nov 2023 07:54:20 GMT

Hi @KelliwikFarley.

Welcome to the community.

What phone are you using?

Does this happen in multiple locations?

Katie

Re: Mobile phone appears constantly engaged, but it's not in use.

bristolian — Fri, 03 Nov 2023 08:08:39 GMT

Are all callers getting an engaged tone, or something else? What happens if you send a text to your own number?

Re: Mobile phone appears constantly engaged, but it's not in use.

KelliwikFarley — Fri, 03 Nov 2023 08:27:31 GMT

Good morning, thanks for your reply.

It's a Samsung Galaxy a22 5g. I am stuck at home on enforced bed rest due to multiple blood clots in both lungs (amongst things!), so don't know about other locations. The engaged tone comes up from my own landlines, but my sister either gets nothing at all or another constant tone.

Text to myself works OK.

Cheers

Re: Mobile phone appears constantly engaged, but it's not in use.

Katie_B — Fri, 03 Nov 2023 09:50:24 GMT

Thanks for getting back to me @KelliwikFarley.

Please could you check your area for any known issues?

You can do this on the Network Status Checker by entering your details and selecting 'Status'.

Katie

Re: Mobile phone appears constantly engaged, but it's not in use.

bristolian — Fri, 03 Nov 2023 09:56:30 GMT

Does the same engaged tone occur when you have flight mode enabled and thus no network connection?

That would be a good test of a local coverage issue, although that should still result in calls diverting to voicemail rather than engaged tones.

Re: Mobile phone appears constantly engaged, but it's not in use.

KelliwikFarley — Fri, 03 Nov 2023 10:18:11 GMT

Hi, just tried the flight mode and the same engaged tone came up. Doesn't divert to voicemail, just engaged.

Re: Mobile phone appears constantly engaged, but it's not in use.

KelliwikFarley — Fri, 03 Nov 2023 10:20:41 GMT

I've checked and there does appear to be a local problem, but who can I report it to?? I need my phone back on as I am sick and live alone. Hospital and local Dr needs to be able to contact me as landline not reliable.

Re: Mobile phone appears constantly engaged, but it's not in use.

bristolian — Fri, 03 Nov 2023 10:23:01 GMT

That disproves a coverage issue to me. Try altering a few call diverts on/off, making sure to include the unconditional "divert all" active then deactive.

If that fails to resolve, then I'd suggest contacting CS on 150 to check your SIM at network-level. Edited to add that if the status checker reports a known issue, then that self-evidently doesn't need reporting - click on "keep me posted" to get regular updates on that.

I'm sceptical that's the cause of your issue though. If you have WiFi at home, I'd suggest also testing WiFi-calling to see if the same problem persists. I suspect it will.

Re: Mobile phone appears constantly engaged, but it's not in use.

KelliwikFarley — Fri, 03 Nov 2023 10:23:45 GMT

Hi, thanks. I tried contacting 150 and a message says that the service is not available, so I'm stuck!

Re: Mobile phone appears constantly engaged, but it's not in use.

Katie_B — Fri, 03 Nov 2023 11:21:20 GMT

Hi @KelliwikFarley.

Are you able to make calls from the landline at all?

If yes, our team can be contacted on 07953 966 150.

Speak soon,

Katie