https://community.ee.co.uk/t5/Mobile-Services/How-can-I-talk-to-an-actual-human-CS-person/m-p/1322533#M34971 <P>Phoned on 150 like the Quote-unquote Contact Us page says to, but instead of talking to a person, I got told to text a robot.</P><P>&nbsp;</P><P>I would use live chat option on the app, but this is the third day in a row I have not been able to load it "due to maintainance" (yes, I've gone through steps to try to get the app working, nothing has helped)</P><P>&nbsp;</P><P>All I want is to use words from my mouth in a conversation with "customer services". Anyone have any ideas on what to do?&nbsp;</P> Thu, 02 Nov 2023 16:36:50 GMT MeGudUBad 2023-11-02T16:36:50Z https://community.ee.co.uk/t5/Mobile-Services/How-can-I-talk-to-an-actual-human-CS-person/m-p/1322533#M34971 <P>Phoned on 150 like the Quote-unquote Contact Us page says to, but instead of talking to a person, I got told to text a robot.</P><P>&nbsp;</P><P>I would use live chat option on the app, but this is the third day in a row I have not been able to load it "due to maintainance" (yes, I've gone through steps to try to get the app working, nothing has helped)</P><P>&nbsp;</P><P>All I want is to use words from my mouth in a conversation with "customer services". Anyone have any ideas on what to do?&nbsp;</P> Thu, 02 Nov 2023 16:36:50 GMT https://community.ee.co.uk/t5/Mobile-Services/How-can-I-talk-to-an-actual-human-CS-person/m-p/1322533#M34971 MeGudUBad 2023-11-02T16:36:50Z https://community.ee.co.uk/t5/Mobile-Services/How-can-I-talk-to-an-actual-human-CS-person/m-p/1322534#M34972 <P>Try using different options on the IVR to get into the queue for an agent. If at first you don't succeed..</P> <P>If you have a general, non-account query, then you can probably get a solution on this forum - if you wanted to explain.</P> Thu, 02 Nov 2023 16:40:57 GMT https://community.ee.co.uk/t5/Mobile-Services/How-can-I-talk-to-an-actual-human-CS-person/m-p/1322534#M34972 bristolian 2023-11-02T16:40:57Z