topic Re: Can't contact EE by phone in Mobile Services

Can't contact EE by phone

SBLR — Thu, 02 Nov 2023 10:59:33 GMT

Hello,

Since yesterday I have been trying to contact EE by phone. I get through to the options and every time I chose option 2 the voice tells me they didn't get what option I'd chosen an to try again and then the call fails. This happened on a number of occassions yesterday and again on a number of occassions this morning. So I then tried calling my locall EE shop to ask if there was a problem and extactly the same things happens with the landline number when I chose an option.

Can anybody explain why is this happening and how can I get in contact with EE customer services? Thanks!

Re: Can't contact EE by phone

bristolian — Thu, 02 Nov 2023 12:01:37 GMT

If yours is a general query, then you may be able to get the answer here if you explain the issue.

If the issue is account-specific, you will need to speak to CS.

Re: Can't contact EE by phone

SBLR — Thu, 02 Nov 2023 12:05:49 GMT

My issue is that I cannot get hold of CS because the call keeps failing and I would like to know how I can get in contact with CS given call keeps failing. I'm also interersted to know if anyone else is having this problem and why it might be happening.

Re: Can't contact EE by phone

James_B — Thu, 02 Nov 2023 15:37:51 GMT

Are you able to make calls to other numbers successfully @SBLR?

James

Re: Can't contact EE by phone

SBLR — Thu, 02 Nov 2023 16:14:40 GMT

Yes I have been able to use phone for everything and everyone else. Finally managed to get through to them earlier and they said it must have been a network backlog at their end although person I spoke to hadn't heard of it happening to anyone else.

Re: Can't contact EE by phone

James_B — Thu, 02 Nov 2023 16:18:20 GMT

Glad you got it sorted @SBLR 🙂

James