topic Re: Initiating roaming when already abroad in Mobile Services

Initiating roaming when already abroad

billtennant — Thu, 02 Nov 2023 13:25:11 GMT

I came to Malta with my EE phone, and the automatic setting on my iPhone logged me on to a network called "epic". I forgot to initiate roaming on my phone prior to departing the UK, and now have no means to text ROAMING to 150. Any solutions out there? Grateful for any help!

Re: Initiating roaming when already abroad

bristolian — Thu, 02 Nov 2023 13:30:51 GMT

If your phone has connected to a local network in a foreign country, then roaming is active.

What are the service issues you're having?

Re: Initiating roaming when already abroad

billtennant — Thu, 02 Nov 2023 13:34:41 GMT

Sorry - did’t really explain that very well did I?
The problem is that while the phone displays “epic” as the logged network, I cannot make outgoing calls. Any attempt simply results in three beeps and then silence.
B

Re: Initiating roaming when already abroad

bristolian — Thu, 02 Nov 2023 13:38:31 GMT

Are you on PAYG or pay-monthly? If pay-monthly, check for an active spend-cap that would prevent charges being incurred

https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Re: Initiating roaming when already abroad

billtennant — Thu, 02 Nov 2023 13:55:41 GMT

Nope- no spending cap active on my pay monthly account.

Sent from my iPhone

Re: Initiating roaming when already abroad

James_B — Thu, 02 Nov 2023 15:33:40 GMT

Can you receive calls and texts @billtennant?

What about mobile data?

James

Re: Initiating roaming when already abroad

billtennant — Fri, 03 Nov 2023 07:36:55 GMT

Interestingly I can receive calls and texts from my wife’s O2 phone. When I switch on mobile data it seems to be OK.
B

Re: Initiating roaming when already abroad

Katie_B — Fri, 03 Nov 2023 08:40:25 GMT

Thanks for getting back to us @billtennant.

Is there any other available networks when you do a manual search?

Katie

Re: Initiating roaming when already abroad

billtennant — Fri, 03 Nov 2023 08:54:55 GMT

There are epic, Melita Mobile and go mobile. Having tried each one, I get a message in English and Maltese telling me that the number is invalid and that call barring has been initiated.

Re: Initiating roaming when already abroad

Katie_B — Fri, 03 Nov 2023 09:25:39 GMT

Thanks for trying @billtennant.

It looks like everything we would recommend has been done.

Are you with someone who has a working phone you could use to contact our customer care team who can look into your account?

Katie

Re: Initiating roaming when already abroad

billtennant — Fri, 03 Nov 2023 09:33:25 GMT

I will use my wife’s O2 phone which seems to work. Thanks everyone for the advice and help.
B