topic Re: Roaming in spain having priblems in Mobile Services

Roaming in spain having priblems

Valentino87 — Thu, 02 Nov 2023 09:57:25 GMT

Looming how to turn on my calls and data abroad on my S23 ultra

Re: Roaming in spain having priblems

Valentino87 — Thu, 02 Nov 2023 09:58:30 GMT

Looking how to turn on my calls and data abroad on my S23 ultra please need some advice

Re: Roaming in spain having priblems

Katie_B — Thu, 02 Nov 2023 10:00:49 GMT

Good morning @Valentino87.

Are you a pay as you go or pay monthly customer?

If you are a pay monthly customer, did you activate roaming before leaving the UK by texting ROAMING to 150?

Speak soon,

Katie

Re: Roaming in spain having priblems

Valentino87 — Thu, 02 Nov 2023 10:01:30 GMT

Hi Katie thankyou for the reply I'm contract and no I didn't, wasn't expecting to use it bit now I need to

Re: Roaming in spain having priblems

Katie_B — Thu, 02 Nov 2023 10:03:11 GMT

Thanks for getting back to me @Valentino87.

Is there a phone you could use to give our customer care team a call? if yes, the team can be contacted on +44 7953 966 150.

Katie

Re: Roaming in spain having priblems

Valentino87 — Thu, 02 Nov 2023 10:09:17 GMT

Unfortunately not ice only been here a day is there no other way I could do this please and thankyou for your help

Re: Roaming in spain having priblems

Katie_B — Thu, 02 Nov 2023 10:15:28 GMT

Hi @Valentino87.

Do you have access to social media such as Facebook, Instagram or Twitter?

Our social teams will also be able to help activate this.

Katie

Re: Roaming in spain having priblems

Valentino87 — Thu, 02 Nov 2023 10:16:50 GMT

Yes I do I have Instagram

Re: Roaming in spain having priblems

Katie_B — Thu, 02 Nov 2023 10:21:52 GMT

I would recommend reaching out to the team via a private message @Valentino87.

Katie

Re: Roaming in spain having priblems

Valentino87 — Thu, 02 Nov 2023 10:30:16 GMT

I've tried on Facebook they've replied saying someone will call me, did try finding ee on Instagram but looks like a fake account only 3 followers for the account I found

I hope someone does thankyou so much for your help you've been great

Re: Roaming in spain having priblems

XRaySpeX — Thu, 02 Nov 2023 12:36:19 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.