topic Re: receiving text when abroad in Mobile Services

receiving text when abroad

namitachaudhary — Wed, 01 Nov 2023 09:17:22 GMT

Previously I used to get text abroad when travelling, now I don't. How to receive text, I don't need to make calls or texts, just receive.

Re: receiving text when abroad

bristolian — Wed, 01 Nov 2023 10:13:56 GMT

Does your phone show a connection to a local network in your host country?

Are you on PAYG or pay-monthly?

Re: receiving text when abroad

namitachaudhary — Wed, 01 Nov 2023 14:46:47 GMT

Pay monthly

Re: receiving text when abroad

bristolian — Wed, 01 Nov 2023 14:59:16 GMT

Does your phone show a connection to a local network in your host country?

Re: receiving text when abroad

namitachaudhary — Thu, 02 Nov 2023 05:44:45 GMT

No , it doesn't.

Re: receiving text when abroad

Katie_B — Thu, 02 Nov 2023 07:46:30 GMT

Hi @namitachaudhary.

Thanks for confirming are you aware if you activated roaming before leaving the UK?

Katie

Re: receiving text when abroad

bristolian — Thu, 02 Nov 2023 08:11:21 GMT

Receiving text messages needs a mobile network connection, so if your phone doesn't show coverage - that's your underlying issue. If you are abroad this is called roaming.

If you have previously had coverage abroad (from your first post - "previously I used to get text abroad") then ... Are you on pay-monthly or PAYG? Roaming is not normally deactivated unless you specifically request it.