topic Re: Phone service abroad in Mobile Services

Phone service abroad

Nancyjgv — Wed, 01 Nov 2023 12:36:35 GMT

I set up roaming before I left UK. Am in US and I have no phone service

Re: Phone service abroad

Chris_B — Wed, 01 Nov 2023 13:27:15 GMT

@Nancyjgv So just to check you text ROAM to 150 or you called customer service and requested that roaming be enabled on your account ? If you did that have you tried just restarting your device?

Re: Phone service abroad

Nancyjgv — Wed, 01 Nov 2023 13:36:56 GMT

I did both those things. Also got a message from EE 2 days ago to say it was set up. Thank you for your reply.
Sent from my iPhone

Re: Phone service abroad

Leanne_T — Wed, 01 Nov 2023 14:50:13 GMT

Hi @Nancyjgv

Thanks for coming here.

Have you manually tried searching for another network to see if you can connect and have signal showing?

Leanne.