topic Roaming not working in Mobile Services

Roaming not working

Neilgriff — Mon, 30 Oct 2023 23:05:51 GMT

Hi, I am in Spain, I have a 4g signal and can make calls and texts. But cannot use the internet or WhatsApp at all. I have the roaming package . I have roaming turned on and I have checked the EE app to confirm I have roaming. What is happening? I feel like I have gone back in time having a useless phone with no internet.

Re: Roaming not working

iain2936 — Mon, 30 Oct 2023 23:13:45 GMT

Same here but we’re in Florida USA, it’s worked fine for the last 10 days and now stopped working , we bought the roaming plan before we left, currently typing on WiFi

has anyone any ideas ?

Re: Roaming not working

Khemikal — Mon, 30 Oct 2023 23:39:57 GMT

Same in The Netherlands, working fine up until this evening.

Re: Roaming not working

Komalpinninti — Tue, 31 Oct 2023 00:58:30 GMT

Try turning on data roaming in phone settings

Re: Roaming not working

Katie_B — Tue, 31 Oct 2023 07:07:07 GMT

Good morning @Neilgriff @iain2936 @Khemikal.

Welcome to the community.

Could you please try manually connecting to another available network?

Are you aware if you have a spend cap on your account?

Katie

Re: Roaming not working

Neilgriff — Tue, 31 Oct 2023 07:30:41 GMT

Hi, my spend cap was back to zero. I put it back up and all is fine now. Thanks for the help.

Re: Roaming not working

Katie_B — Tue, 31 Oct 2023 07:33:20 GMT

Thanks for coming back and letting us know @Neilgriff.

Katie 🙂