topic Re: Roaming in Mobile Services

Roaming

Fletcher88 — Mon, 30 Oct 2023 21:13:59 GMT

My data has suddenly stopped working whilst Iam away

Re: Roaming

bristolian — Mon, 30 Oct 2023 21:49:46 GMT

Are you in the UK or abroad? Are you on PAYG or pay-monthly?

Does your phone show coverage indicators? Are you able to make & receive calls OK?

Re: Roaming

XRaySpeX — Tue, 31 Oct 2023 00:03:34 GMT

@Fletcher88 : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming

Fletcher88 — Tue, 31 Oct 2023 07:24:38 GMT

It’s working again I turned off automatic and it worked. Thank you !

Re: Roaming

Fletcher88 — Tue, 31 Oct 2023 07:25:24 GMT

It’s working again now

Thanks for your replying

Re: Roaming

Katie_B — Tue, 31 Oct 2023 07:26:10 GMT

Thanks for coming back and letting us know @Fletcher88.

Katie

Re: Roaming

XRaySpeX — Tue, 31 Oct 2023 11:20:53 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.