topic Re: Booking sheet/delivery label not loading in Mobile Services

Booking sheet/delivery label not loading

jowills90 — Sun, 29 Oct 2023 20:26:49 GMT

Hi,

I have booked a repair via DPD courier who will collect my broken phone

The link I was provided with to print the booking sheet/print label gives an error and I have tried several browsers and devices

How can I print this off please? I'm anxious the courier won't accept the package then I'm stuck!!

Thanks!!

Re: Booking sheet/delivery label not loading

Katie_B — Mon, 30 Oct 2023 07:14:13 GMT

Hello @jowills90.

Since your post last night have you been able to successfully download your label?

Are you connected to WiFi when trying to download?

Katie

Re: Booking sheet/delivery label not loading

jowills90 — Mon, 30 Oct 2023 07:54:42 GMT

Hi, thanks for your help

No and yes

Thanks

Re: Booking sheet/delivery label not loading

Katie_B — Mon, 30 Oct 2023 07:56:05 GMT

Thanks for getting back to me @jowills90.

What device are you using?

Katie

Re: Booking sheet/delivery label not loading

jowills90 — Mon, 30 Oct 2023 08:01:38 GMT

Thanks for coming back to me so quickly!

It is a Google pixel 6a

Re: Booking sheet/delivery label not loading

Katie_B — Mon, 30 Oct 2023 08:04:49 GMT

Please could you try downloading when not connected to WiFi @jowills90?

Katie

Re: Booking sheet/delivery label not loading

jowills90 — Mon, 30 Oct 2023 08:08:32 GMT

Hi, still not working, it says http 404 error, nothing works at all I've tried on different devices and browsers I think the link I was given is just broken! Could I be emailed a pdf of it instead or something?

Re: Booking sheet/delivery label not loading

Katie_B — Mon, 30 Oct 2023 08:11:13 GMT

Hi @jowills90.

I would recommend getting in touch with mobile care so they can look into this further for you.

Please give them a call on 150.

Katie 🙂