topic Re: Calling from Nepal in Mobile Services

Calling from Nepal

MikeTate — Sat, 28 Oct 2023 15:35:33 GMT

I asked EE on the phone to enable international calling 3 days ago and it’s not been done. I also paid for a calling from abroad service. Now I’m here nothing working!! As I can’t text 150 how can I contact Ee who have really let me down.

Re: Calling from Nepal

354- — Sat, 28 Oct 2023 15:40:45 GMT

@MikeTate - You can use Skype to connect to EE's Customer Service +448000798586

Re: Calling from Nepal

bristolian — Sat, 28 Oct 2023 19:08:52 GMT

From your description, all you have done is choose billing add-ons - these reduce the cost of roaming.

You also need to enable roaming itself, this allows access to foreign networks and without which - the symptoms you describe, are the result. This is normally done by texting ROAMING to 150 before leaving the UK. Did you do this?

Re: Calling from Nepal

MikeTate — Sun, 29 Oct 2023 02:33:59 GMT

Good idea except having downloaded Skype a txt is needed to verify which I can’t receive.
Sent from my iPhone

Re: Calling from Nepal

MikeTate — Sun, 29 Oct 2023 02:34:59 GMT

I called EE and the guy said he’d done it. Obviously he didn’t. That’s the problem. I can’t do it now.
Sent from my iPhone

Re: Calling from Nepal

Katie_B — Sun, 29 Oct 2023 07:00:39 GMT

Good morning @MikeTate.

Do you have access to social media such as Facebook/Instagram?

Our social teams will also be able to help activate this for you.

Katie

Re: Calling from Nepal

Chris_B — Sun, 29 Oct 2023 10:07:13 GMT

@MikeTate If you asked for international calling to be enabled I have a feeling what’s been done is the call abroad and premium rate numbers have been enabled. This allows you to call international and premium rate numbers when in the UK, and roaming hasn’t been enabled because you need to ask for roaming to be enabled these are not the same thing.