topic Re: EE WiFi-Auto not working on the underground in Mobile Services

EE WiFi-Auto not working on the underground

chrislam — Wed, 25 Oct 2023 12:08:37 GMT

Hello,

I am a pay as you go customer. I top up my account £9 every month for renewing my iPhone 12 mini's mobile service. I followed the instruction about connecting WiFi on the underground from a EE help page but still not working. Could anyone please help?

Thanks in advance,

Chris

Re: EE WiFi-Auto not working on the underground

Leanne_T — Wed, 25 Oct 2023 14:21:51 GMT

Hi @chrislam

Thanks for coming here.

Is your iPhone software up to date?

Has this worked previously for you?

Leanne 🙂

Re: EE WiFi-Auto not working on the underground

Hc98 — Sat, 28 Oct 2023 09:47:01 GMT

Hi Leanne

I am as well a pay as you go customer using iPhone 15 pro, everything is up to date, but still unable to connect to the wifi. What can I do?

Helen

Re: EE WiFi-Auto not working on the underground

Katie_B — Sat, 28 Oct 2023 11:04:51 GMT

Hello @Hc98.

Have you topped up at least £5 in the last 30 days?

If yes, please give us a call on 150 so our technical care team can look into this further.

Katie