topic Re: no OTP verification codes received in Mobile Services

Re: no OTP verification codes received

rbreness — Fri, 27 Oct 2023 17:19:21 GMT

Hello,

I'm facing the same issue. The verification SMS is generated in Nicaragua (Central America) but I cannot receive it with my phone number in the UK. No porting. I've been using the same number since 2019. Anything else I can do, please?

Re: Re: no OTP verification codes received

Leanne_T — Fri, 27 Oct 2023 17:29:14 GMT

Hi @rbreness

Have you been able to receive the texts previously?

Can you receive other OTP texts?

Leanne.

Re: Re: no OTP verification codes received

rbreness — Fri, 27 Oct 2023 17:37:45 GMT

Hi @Leanne_T

I can receive OTP texts from other services in the UK and the US, but I haven't been able to receive those from Nicaragua. These are verification services (banks and government).

Re: Re: no OTP verification codes received

Leanne_T — Fri, 27 Oct 2023 17:39:57 GMT

I see @rbreness

Please get in touch with our technical support team and they will get this looked into for you.

Leanne.