topic Service Restrictions in Mobile Services

Service Restrictions

NathanPowles — Fri, 27 Oct 2023 08:58:08 GMT

I paid off what was outstanding on my Phone Bill, and my services are still restricted. How can I fix this?

Re: Service Restrictions

Leanne_T — Fri, 27 Oct 2023 10:53:32 GMT

Hi @NathanPowles

Thanks for coming here.

How long ago did you make the payment?

Have you restarted your device?

Leanne 🙂

Re: Service Restrictions

NathanPowles — Fri, 27 Oct 2023 10:56:51 GMT

Hi Leanne!

I made the payment on Wednesday, but my device is still restricted. I’ve tried restarting it but it hasn’t worked. stumped on what to do

Re: Service Restrictions

Leanne_T — Fri, 27 Oct 2023 10:58:10 GMT

Thanks @NathanPowles

This will need to be looked into for you, please get in touch and the team will be happy to help. Our Account and billing (ee.co.uk) has ways to contact us.

Leanne.