topic Re: Re: Incoming calls go straight to voicemail. in Mobile Services

Re: Incoming calls go straight to voicemail.

B-M-C — Wed, 25 Oct 2023 15:27:03 GMT

I am having this problem too. Only recently started happening. Get a voicemail message but nothing in missed calls or mobile ringing. This has to be a technical issue on the EE side.

Re: Re: Incoming calls go straight to voicemail.

Leanne_T — Wed, 25 Oct 2023 15:39:33 GMT

Hi @B-M-C

Does this happen with more than one number and in multiple locations?

Leanne.

Re: Re: Incoming calls go straight to voicemail.

B-M-C — Thu, 26 Oct 2023 08:22:39 GMT

Its definetly different numbers. Noticed it mostly at home. Am not using wifi calling or call forwarding.

Badically just getva text message saying I have a voicemail message from xxx but nothing in missed calls to indicate I had a call.

Re: Re: Incoming calls go straight to voicemail.

bristolian — Thu, 26 Oct 2023 08:28:47 GMT

@B-M-C wrote:

Am not using wifi calling or call forwarding.

Is there any reason for not using WiFi-calling when it's available?

Re: Re: Incoming calls go straight to voicemail.

B-M-C — Thu, 26 Oct 2023 09:04:04 GMT

I just prefer not to due to the quality of the call.

Re: Re: Incoming calls go straight to voicemail.

bristolian — Thu, 26 Oct 2023 09:22:46 GMT

VoWiFi uses the same WB-AMR radio codecs & core network as VoLTE meaning call quality should be identical.

Re: Re: Incoming calls go straight to voicemail.

Leanne_T — Thu, 26 Oct 2023 09:41:52 GMT

Hi @B-M-C

Thanks for coming back to me.

Could you check the status of the network in your area, if you enter your postcode into our coverage checker and hit 'check status'?

This will show you if we have any problems reported in the area.

Leanne.

Re: Re: Incoming calls go straight to voicemail.

B-M-C — Thu, 26 Oct 2023 11:32:10 GMT

There are no known problems in the area, however, the coverage says, You won't get 4G coverage on your Samsung Galaxy A10, which is frustrating as I was previously with Plusnet, and their coverage does work for my device. Sadly Plusnet are no longer offering mobile services which is why they have switched me over to EE.

Re: Re: Incoming calls go straight to voicemail.

Leanne_T — Thu, 26 Oct 2023 12:48:20 GMT

Hi @B-M-C

Do you get 4G signal in other areas?

Leanne.

Re: Re: Incoming calls go straight to voicemail.

bristolian — Thu, 26 Oct 2023 17:30:00 GMT

@B-M-C wrote:

There are no known problems in the area, however, the coverage says, You won't get 4G coverage on your Samsung Galaxy A10

This would suggest you're in an area primarily served by the Band-20 800Mhz service, for which VoLTE (4G-calling) is a requirement.

Some phones were not flagged as VoLTE-compatible based on their earlier software releases.

Re: Re: Incoming calls go straight to voicemail.

B-M-C — Fri, 27 Oct 2023 08:08:02 GMT

I get VoLTE1 displayed on my phone so am getting 4g.

Shoukd I try wifi calling as per bristolians suggestion?

Re: Re: Incoming calls go straight to voicemail.

Christopher_G — Fri, 27 Oct 2023 08:10:09 GMT

Yes, if you're able to, I'd definitely recommend giving WiFi Calling a try, @B-M-C

Chris

Re: Re: Incoming calls go straight to voicemail.

B-M-C — Fri, 27 Oct 2023 08:14:18 GMT

Ok have just turned that on to see how it goes.

As per a separate question thisxall seems to have happened since we were switched from BT/Plusnet to EE.

Re: Re: Incoming calls go straight to voicemail.

B-M-C — Fri, 27 Oct 2023 08:16:55 GMT

Its frustrating as we can't all afford to buy the latest 5g mobiles to get a decent service.

Re: Re: Incoming calls go straight to voicemail.

bristolian — Fri, 27 Oct 2023 08:35:11 GMT

You don't need the "latest & greatest" 5G phones to get good service, although the marketers and a certain brand would have anyone believe otherwise!

Many people use 4G phones and get very good service, and there's very few functions for which 4G is insufficient but actually need 5G. For the most part, all 5G does is provide extra capacity.