topic Re: Cant outgoing calls in Mobile Services

Re: Cant outgoing calls

Warrenlee81 — Fri, 24 Feb 2023 10:53:13 GMT

I have zero signal, absolutely nothing works, cannot get any information from EE, only that they are aware of a problem at this site.. it has been 2 weeks now and nothing!!!

Re: Re: Cant outgoing calls

Katie_B — Fri, 24 Feb 2023 11:03:46 GMT

Hello @Warrenlee81.

Welcome to the EE Community.

I am sorry to hear this is happening.

Have you signed up for updates regarding the issue within your area?

Katie

Re: Re: Cant outgoing calls

Warrenlee81 — Fri, 24 Feb 2023 11:09:32 GMT

Yes, and I'm checking the coverage checker multiple times Daily as I'm extremely frustrated with it, one day it will say that I should expect full signal in 16 hours, then 16 Hours later it's back to we are aware of a problem at this site! I'm having to use my partners Giffgaff hotspot that is working perfectly, but the UKs Best network is not!

Re: Re: Cant outgoing calls

Warrenlee81 — Fri, 24 Feb 2023 11:11:10 GMT

Not just my area either, it's all around town and surrounding areas!!

Re: Re: Cant outgoing calls

Warrenlee81 — Fri, 24 Feb 2023 11:12:26 GMT

Not just my area either, it's all around town and surrounding areas!!

Re: Re: Cant outgoing calls

Katie_B — Fri, 24 Feb 2023 11:17:12 GMT

Thanks for getting back to me @Warrenlee81.

Have you spoke with our technical care team to see if they are able to provide a further update?

Katie