topic Re: Re: I cannot receive OTP from my bank, does EE block them? in Mobile Services

Re: I cannot receive OTP from my bank, does EE block them?

JONBOY7 — Wed, 25 Oct 2023 16:45:15 GMT

Hi Leanne

I have the same problem as Rufford5

I have just joined EE and ported my old number (from O2)

No SMS messages being received and cannot sign in to Amazon or my bank as OTP not received!

Have contacted 150 and a call -back was promised, but not so far.

I am in the UK

JONBOY7

Leanne_T — Wed, 25 Oct 2023 17:29:58 GMT

When did the number transfer?

If you send NUMBER to 150, does the text send and do you get a reply?

Leanne 🙂

JONBOY7 — Wed, 25 Oct 2023 20:26:08 GMT

Hi Leanne_T

The number transfered on Tuesday 24-10-23 at 6.00pm

I can send text, and receive reply texts.

I CANNOT RECEIVE SMS texts or OTP

This seems to be a common problem after joining EE and porting a number.

bristolian — Wed, 25 Oct 2023 21:48:58 GMT

Does your correct number display on the recipients phone with outbound calls & texts?

You state that you can "receive reply texts", but then "I cannot receive SMS texts" - can you clarify?

I'd certainly recommend contacting EE CS on 150, to check your port-in has completed successfully.

JONBOY7 — Thu, 26 Oct 2023 15:29:15 GMT

The phone (I Phone 12 Pro Max) works just fine in every way - Except for NOT receiving SMS messages.

No OTP (One Time Passwords) being received.

After contacting EE on 150, it now seems that Virgin/O2 ( previous network provider ) did not send over all the files required

to FULLY complete the number porting!

How long it will take to fix the problem EE are unable to say, as this depends on Virgin/O2 .

I will update when I know more.

JONBOY7

Leanne_T — Thu, 26 Oct 2023 15:53:32 GMT

Thanks for the update, I hope this is sorted soon for you.

Leanne 🙂

bristolian — Thu, 26 Oct 2023 17:27:12 GMT

It wasn't clear on the previous messages, whether non-OTP SMS were being received, and this is only affecting automated texts.

Having the issue in-hand with the porting teams is absolutely the best thing.