https://community.ee.co.uk/t5/Mobile-Services/Account/m-p/1319017#M34555 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4113735">@Rodrigo23</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>If you made a supplementary payment after your direct debit had been requested from your bank (this happens a few days before the payment is due), this wouldn't cancel the scheduled direct debit payment.</P> <P>Were either of the payments successful?</P> <P>James</P> Wed, 25 Oct 2023 07:29:27 GMT James_B 2023-10-25T07:29:27Z https://community.ee.co.uk/t5/Mobile-Services/Account/m-p/1318972#M34540 <P>I paid my bill through the app and they tried to charge the same bill via direct debit! And they cut off my line, I don't understand an operator that cuts off your paid phone number, I can't wait to change operator.</P> Wed, 25 Oct 2023 04:50:39 GMT https://community.ee.co.uk/t5/Mobile-Services/Account/m-p/1318972#M34540 Rodrigo23 2023-10-25T04:50:39Z https://community.ee.co.uk/t5/Mobile-Services/Account/m-p/1319017#M34555 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4113735">@Rodrigo23</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>If you made a supplementary payment after your direct debit had been requested from your bank (this happens a few days before the payment is due), this wouldn't cancel the scheduled direct debit payment.</P> <P>Were either of the payments successful?</P> <P>James</P> Wed, 25 Oct 2023 07:29:27 GMT https://community.ee.co.uk/t5/Mobile-Services/Account/m-p/1319017#M34555 James_B 2023-10-25T07:29:27Z