topic Re: Re: Calls are blocked abroad in Mobile Services

Re: Calls are blocked abroad

kulik — Wed, 25 Oct 2023 06:55:56 GMT

I am having the same problem - i am abroad and NO I HAVE NOT used my card back in UK, but was told by customer services, that i didnt need to .... that it would just work straight away although i would connect from another country for the first time. Is this not correct? if not, what can i do for my phone to start at least receiving calls

Re: Re: Calls are blocked abroad

Katie_B — Wed, 25 Oct 2023 06:57:51 GMT

Good morning @kulik.

Welcome to the community.

EE SIM cards need to be activated in the UK using the EE home network before travelling abroad.

There is no way for our technical care team to be able to manually activate this for you.

Katie

Re: Re: Calls are blocked abroad

kulik — Wed, 25 Oct 2023 07:11:17 GMT

Hello,

I have purchased two Pay as you Go simcards in UK. The store staff ensured me, that i do not have to put them in my phone first in UK, that they would work straight away even if i put them in my phone abroad for the first time.

This is obviously not correct as i now put them in phones and non of them can call or receive calls from /to any numbers.

I really need for these sims to start working ASAP - can anybody advise what to do please?

Thanks K.

Re: Re: Calls are blocked abroad

Katie_B — Wed, 25 Oct 2023 07:13:42 GMT

Hello @kulik.

Welcome to the community.

EE SIM cards will to be activated in the UK using the EE home network before being used for roaming.

There is no way to activate these SIM manually.

Katie

Re: Re: Calls are blocked abroad

Chris_B — Wed, 25 Oct 2023 07:14:18 GMT

@kulik The Sim cards have to be activated within the UK that cannot be done outside the UK on a roaming network. Nothing can be done to get these working whilst you are abroad

Re: Re: Calls are blocked abroad

kulik — Wed, 25 Oct 2023 07:23:46 GMT

Unfortunately not what i was told by the store staff 😞

Re: Re: Calls are blocked abroad

Katie_B — Wed, 25 Oct 2023 07:25:08 GMT

I am sorry to hear this @kulik.

If you can give our customer care team a call they will be happy to pass some feedback on to the store.

Katie