topic Re: Can’t call between phones that are roaming. in Mobile Services

Can’t call between phones that are roaming.

Graham2190 — Sun, 22 Oct 2023 22:16:24 GMT

My wife and I in France. Both have EE phones. Both got messages that roaming was active and we could use our minutes, texts and data as in the UK.

but we can’t callEACH OTHER. We had the same problem last time we were in France. Called EE on that occasion but no solution was given.

does anyone know what to do in the case?

thsnks.

Graham

Re: Can’t call between phones that are roaming.

James_B — Mon, 23 Oct 2023 07:25:36 GMT

Welcome to the EE Community @Graham2190

What happens when you try to call each other?

James

Re: Can’t call between phones that are roaming.

bristolian — Mon, 23 Oct 2023 08:27:43 GMT

Do both your phones show coverage of a local network operator?

If no - that's indicative of roaming not being activated

If yes - can you call other numbers, is it only this one specific number that's affected?

Re: Can’t call between phones that are roaming.

Graham2190 — Mon, 23 Oct 2023 09:23:22 GMT

Hi@Bristolian. Both of us have a signal and can use data. I can call anyone except my wife. My wife can’t call anyone.

Re: Can’t call between phones that are roaming.

Leanne_T — Mon, 23 Oct 2023 09:50:49 GMT

Hi @Graham2190

Can your wife receive and send texts?

What happens if you try and call her number?

Leanne 🙂

Re: Can’t call between phones that are roaming.

Graham2190 — Mon, 23 Oct 2023 10:06:16 GMT

Hi Leanne_T

we can send messages to each other but we have iPhones so the messages go via iMessage. Not really rexts.

When I call her I get ‘ Call Failed’ and a Call Again? Button.

she says that sometimes, just before I get ‘Call Failed’, she briefly sees that I’m calling her.

Re: Can’t call between phones that are roaming.

Leanne_T — Mon, 23 Oct 2023 10:12:54 GMT

Thanks @Graham2190

Is the phone connected to WiFi when the iMessage is sent and received?

Leanne.

Re: Can’t call between phones that are roaming.

Graham2190 — Mon, 23 Oct 2023 10:24:57 GMT

Hi. No. We are both on mobile. I even tried forcing her phone to be on same network (Orange FR) as me.

Re: Can’t call between phones that are roaming.

Chris_B — Mon, 23 Oct 2023 10:29:45 GMT

@Graham2190 You do have 44 or +44 at the start of the number instead of a 0

Re: Can’t call between phones that are roaming.

Graham2190 — Mon, 23 Oct 2023 18:41:02 GMT

Hi. It doesn’t seem to make a difference whether I use 0 or 44 or +44. Thanks.

Re: Can’t call between phones that are roaming.

James_B — Tue, 24 Oct 2023 06:39:27 GMT

Hi @Graham2190,

Could you check if your numbers have been inadvertently added to each others block lists?

James

Re: Can’t call between phones that are roaming.

Graham2190 — Wed, 25 Oct 2023 06:33:52 GMT

Hi @James_B No we haven’t blocked each other. We can call each other in the UK. My wife can’t call anyone while we are in France. I can call anyone but her. G.

Re: Can’t call between phones that are roaming.

James_B — Wed, 25 Oct 2023 06:43:38 GMT

Hi @Graham2190,

Are you using the Roam Abroad Pass or paying daily for your usage?

Do you have a spend cap on your account?

When you spoke to Customer Care, did they check if there were any international calling restrictions on your account?

James