topic Re: Unable to receive or send texts messages, unable to receive or start calls in Mobile Services

Unable to receive or send texts messages, unable to receive or start calls

Ben4444o — Tue, 24 Oct 2023 06:30:17 GMT

Recently I have been unable to receive or send texts messages, unable to receive or start calls. I am on a top up sim card and had topped up about 15 minutes to yet still receive text message errors and when calling phone numbers for a prompt to state "I don't have enough credit to make a call", this paired with the fact I cannot text 150. This is all somewhat silly potentially to my own negligence. Please help.

Re: Unable to receive or send texts messages, unable to receive or start calls

Ben4444o — Tue, 24 Oct 2023 06:40:27 GMT

*pay as you go sim card.

Re: Unable to receive or send texts messages, unable to receive or start calls

Christopher_G — Tue, 24 Oct 2023 09:53:35 GMT

Hi @Ben4444o

Welcome to the community.

Does your phone show a good signal? You should be able to text 150 for free.

What kind of phone are you using? Have you tried restarting it?
Chris

Re: Unable to receive or send texts messages, unable to receive or start calls

Ben4444o — Tue, 24 Oct 2023 10:22:39 GMT

That's what I am somewhat perplexed about also, as I am not sure what constitutes as good signal here is a screenshot of my single page:

and I have already tried restarting it to no avail, I am using a Samsung a12.

Re: Unable to receive or send texts messages, unable to receive or start calls

Christopher_G — Tue, 24 Oct 2023 11:01:02 GMT

When was the last time you used the phone to make a call or send a text, @Ben4444o?

Could you take a screenshot showing the icons at the top of the screen?

Chris

Re: Unable to receive or send texts messages, unable to receive or start calls

Ben4444o — Tue, 24 Oct 2023 11:11:14 GMT

It says on my history July 28th 2023 for an outgoing call and Sept 2022 for a text.

Re: Unable to receive or send texts messages, unable to receive or start calls

Christopher_G — Tue, 24 Oct 2023 11:15:47 GMT

OK, thanks @Ben4444o

It all looks and sounds like it should be working to me. I recommend speaking to our Mobile Care team so they can check everything from our side.

Chris

Re: Unable to receive or send texts messages, unable to receive or start calls

Ben4444o — Tue, 24 Oct 2023 11:17:02 GMT

I'll do that now,

Thank you for your help.

Re: Unable to receive or send texts messages, unable to receive or start calls

bristolian — Tue, 24 Oct 2023 11:59:14 GMT

It's not the only relevant parameter, but an RF value of -121dBM would suggest your coverage is very poor/edge-of-cell.