topic Re: Not receiving overseas bank verification codes in Mobile Services

Not receiving overseas bank verification codes

AlistairNz — Wed, 18 Oct 2023 20:03:29 GMT

Up until recently I have been able to receive bank verification txts from my bank in New Zealand. Im not not able to receive these messages. They appear to be blocked by EE, I have called my bank and they have checked everything on their end and all appear correct.

Searching online this seems to be a common issue however Im yet to find a thread where its solved.

Anyone have a solution to this?

Cheers

Re: Not receiving overseas bank verification codes

XRaySpeX — Wed, 18 Oct 2023 20:34:55 GMT

Are you in UK?

Re: Not receiving overseas bank verification codes

AlistairNz — Wed, 18 Oct 2023 20:47:59 GMT

Yes I am

Re: Not receiving overseas bank verification codes

TristanBP — Wed, 18 Oct 2023 23:27:32 GMT

Let me know if it does work.

But just to let you know:

EE has changed its Spam filtre. It claims it sent the information to european banks and how to have their SMS go through the filter but many haven't done anything. I contacted my bank, they do know nothing about it. And EE is refusing to send them the information again or to tell me what information they sent! So nothing will be solved. I might then leave EE.

Re: Not receiving overseas bank verification codes

Leanne_T — Thu, 19 Oct 2023 07:40:31 GMT

Hi @AlistairNz

Thanks for coming to the community.

Please call us on 150, and the team can get this looked into in more detail for you to see what could be causing the texts not being received.

Leanne.

Re: Not receiving overseas bank verification codes

TristanBP — Thu, 19 Oct 2023 08:49:28 GMT

Leanne, we know what happened, as I am in the same situation than Alistair!

Re: Not receiving overseas bank verification codes

Leanne_T — Thu, 19 Oct 2023 09:22:52 GMT

Hi @TristanBP

I would suggesting getting back in touch with our technical support team on 150, who can get this looked into in more detail and help you further.

Leanne.

Re: Not receiving overseas bank verification codes

2ms — Mon, 23 Oct 2023 09:02:26 GMT

I'm having the same issue now.

From a banking institution in Portugal and the Government. SMS from either origin do not come through.

This seems to be a very popular issue with EE.

Can this be solved? I had a lengthy conversation with support yesterday; which did not seem to know anything about these filters and could barely understand the difference between foreign SMS senders and SMS roaming.

Re: Not receiving overseas bank verification codes

AlistairNz — Mon, 23 Oct 2023 09:06:26 GMT

Just an Update from my end. I tried to transfer money again yesterday and received the Netcode as I should and everything worked. EE have obviously changed something at least for the codes coming from NZ. I cant say what they have done to resolve this but maybe its worth others trying again...

Re: Not receiving overseas bank verification codes

2ms — Mon, 23 Oct 2023 09:09:36 GMT

Thanks @AlistairNz, and glad it worked for you. Did you end up calling them?

I've noticed this issue for 3 days now, and keep trying every morning.

I just found this thread. EE has made a fool of myself for telling me the problem is with the senders, and sending me on a wild goose chase.

Re: Not receiving overseas bank verification codes

TristanBP — Mon, 23 Oct 2023 23:10:34 GMT

Hi everyone, I foudn a solution: go to your internet and datas settings and swithc to 3G only! And you might be able to receive those bank text messages - at least it is working for me! And then, once the operation is done, I go back to 4G!

Re: Not receiving overseas bank verification codes

Caroline1612 — Wed, 29 May 2024 14:50:40 GMT

I am having exactly the same problem. Unable to receive verification codes from a Spanish bank. EE say they have looked into the issue and that nothing can be done from their end. My bank have no idea what they are talking about and that they have not received any format change instructions from EE.

STALEMATE. Will change from EE.