topic Re: Mesages in Mobile Services

Mesages

mshotton34 — Sun, 22 Oct 2023 12:37:59 GMT

Quick question my wife and daughter both have pay as you go phones with EE and have active packs and and have not blocked each other, my daughter can call and text.But my wife can call but not text my daughter.She can text and call me . is there a technical issue here we have tried Google bit no success

Re: Mesages

Northerner — Sun, 22 Oct 2023 13:53:49 GMT

Hi @mshotton34

Are you referring to normal SMS or WhatsApp/iMessage etc.

Thanks

Re: Mesages

mshotton34 — Sun, 22 Oct 2023 15:10:55 GMT

Sms,WhatsApp is ok

Re: Mesages

James_B — Mon, 23 Oct 2023 07:12:00 GMT

Hi @mshotton34,

What happens when they try to send a text?

Have there been any account changes or a change of phone recently?

James

Re: Mesages

mshotton34 — Mon, 23 Oct 2023 07:19:22 GMT

They both have a 5 pound pack now with texts and minutes, no new phones.
WhatsApp is fine emails are fine

Re: Mesages

James_B — Mon, 23 Oct 2023 07:21:09 GMT

What happens when they try to send a text @mshotton34?

James

Re: Mesages

mshotton34 — Mon, 23 Oct 2023 07:30:22 GMT

Nothing happens text amount doesn't go down but she can still call the
number

Re: Mesages

James_B — Mon, 23 Oct 2023 07:35:51 GMT

Do you see any error messages in the messaging app @mshotton34?

James

Re: Mesages

mshotton34 — Mon, 23 Oct 2023 07:44:22 GMT

Nothing

Re: Mesages

James_B — Mon, 23 Oct 2023 07:59:03 GMT

What type of phone's are they using @mshotton34?

Which messaging app is installed?

James

Re: Mesages

mshotton34 — Mon, 23 Oct 2023 08:02:22 GMT

Apple on one phone and andriod Messages on the other,only SMS

Re: Mesages

James_B — Mon, 23 Oct 2023 08:12:53 GMT

Has the Android user ever linked their number to iMessage @mshotton34?

James