topic Re: Phone in France in Mobile Services

Phone in France

Mac898 — Fri, 20 Oct 2023 15:30:14 GMT

Phone not working on France even though I have extra to use hone abroad

Re: Phone in France

bristolian — Fri, 20 Oct 2023 15:36:09 GMT

Using your phone abroad is called roaming - did you enable international roaming before leaving the UK? This is what allows your phone to connect to foreign networks.

If you're on PAYG, using your phone on EE's UK network before travelling, suffices.

If you're on pay-monthly, you need to enable roaming which is normally done by texting ROAMING to 150 from the UK. Did you do this?

Any billing add-on you have is immaterial.

Re: Phone in France

XRaySpeX — Fri, 20 Oct 2023 15:52:44 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.